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Auto Repair
Grand Service Station Jumeirah
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Grand Service Station, operating under the business name Grand Service Station Jumeirah, offers a comprehensive range of automotive services. The company offers professional car wash services to keep vehicles looking their best. For a more in-depth cleaning and restoration, the company offers car detailing services. Regular maintenance is also a key offering, with the company providing efficient oil change services to ensure optimal engine performance.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.7 out of 5 across 3585 reviews. However, a notable segment of customers expresses dissatisfaction, particularly concerning car wash services.
Service Quality:
Strengths in service quality are consistently highlighted in reviews related to oil changes and general maintenance. Customers praise the professionalism, efficiency, and clear communication of the staff. The quality of oil used and the positive impact on vehicle performance are also frequently mentioned. Conversely, the quality of car wash services emerges as a significant weakness. Multiple reviews report incomplete cleaning, lack of attention to detail (especially regarding interior cleaning), and instances of damage to vehicles.
Common Themes:
Positive themes revolve around the professionalism and friendliness of staff, efficient service delivery, and effective oil change and maintenance services. Negative themes are predominantly centered on the car wash service, specifically issues with cleaning thoroughness, perceived lack of value for money, and instances of damage.
Final Assessment:
Based on the provided data, the business demonstrates strong performance in oil change and general maintenance services, consistently meeting or exceeding customer expectations. However, the car wash service appears to be an area requiring significant improvement. While the overall high average rating suggests a positive reputation, the recurring negative feedback regarding car washes indicates a potential inconsistency in service delivery that could impact customer satisfaction and retention. To maintain and enhance its reputation for high-quality and reliable service, the business should prioritize addressing the issues identified within its car wash operations.
"I had an outstanding experience at Grand Service Station! I came in for an oil change and general maintenance, and from the moment I arrived, their professional approach and customer service impressed me. The staff was incredibly helpful, explaining everything clearly and answering all my questions. My car was thoroughly cleaned and looked great after the service. The facilities were clean, well-organized, and equipped with everything needed for top-quality service. I was especially impressed with how quickly and efficiently they worked. I highly recommend Grand Service Station for anyone in Dubai looking for reliable, top-notch car care. I will definitely return and also recommend this place to my friends and family!"
"I recently got an oil change service for my car at Grand Service Station, and I must say, the experience was excellent. The staff were very friendly and handled the work with great professionalism. Before the service, my car was making a slight noise, but after the oil change, it runs smoothly and quietly. The oil they used was of high quality, and the pricing was reasonable too. They also clearly explained what they did, which gave me a lot of confidence in their work. The customer service was top-notch, and I truly felt taken care of. I’ll definitely be coming back here for future services. It’s rare to find such honest and efficient service these days. Very satisfied – 5 stars!"
"I visited Grand Service Station for an oil change and car wash, and I’m extremely satisfied with the service. The team was professional, friendly, and worked quickly. They explained the oil service clearly and made sure everything was done properly. After the maintenance, they gave my car a thorough wash and it looked spotless—like brand new! The whole process was smooth and efficient. Highly recommended for anyone looking for quality car care in Dubai."
I tried this car wash recently, and unfortunately, it didn’t meet my expectations. We paid a considerable amount, but the service was mostly focused on the exterior. The interior was barely touched — I’d give it only 5% at best. I hope they pay more attention to detail and improve the quality of their interior cleaning service.
I tried this car wash recently, and unfortunately, it didn’t meet my expectations. We paid a considerable amount, but the service was mostly focused on the exterior. The interior was barely touched — I’d give it only 5% at best. I hope they pay more attention to detail and improve the quality of their interior cleaning service.
My car is NEW! and today I came to wash it, the service is minus one, when they delivered the car to me it was still dirty. I asked them to clean it better and when I came back for it, they said that was all they could do. Definitely a very bad cleaning. When I was on my way I realized that they made a very big and deep scratch on it and it was obvious that it was on purpose. I'm going to go as far as I can to get them to answer me and make the person who did it pay the consequences.
Review:
I took my car for a wash for 50 AED. When I picked it up, the exterior was clean, and the front interior looked good as well. I went home satisfied, but a few days later, I opened the back door and was shocked by the amount of sand left in the back! This shows a lack of attention to detail. I expect better service for the price I paid and request compensation for the incomplete cleaning.
Thank you for your kind service with professionalism. The sales advisor Mr Aseer is very humble and proactive in his service which makes experience ever better. The overall experience is overwhelming.
The wash didn’t quite meet expectations, especially considering the price I paid. It felt overpriced for the level of service provided, there are better choices around.
Worst service and worst cleaning, paid AED 231.00, after receiving the car i found many spots that's not cleaned well and after i left i found full spots under the car and rear bumbers not touched!!!!!
So ridiculous and overpriced and you better go and pay 50 dirhams in other places and u'll get way more better service!!!!!!!!!!