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Auto Repair
Car Recovery Dubai
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Car Recovery Dubai, operating under the business name Car Recovery Dubai, is a comprehensive automotive service provider. The company offers a range of services including car repair and maintenance, catering to various vehicle needs. They also function as a battery store, providing new batteries, and a battery wholesaler, supplying batteries in bulk. Additionally, they operate as a car battery store, specializing in automotive batteries. A core service offered is towing, providing assistance for vehicles that are disabled or need transport. The company offers these services to address diverse automotive issues and requirements.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.8 out of 5 from 160 reviews, the overall customer sentiment appears to be largely positive. While a small number of negative reviews highlight specific issues, the vast majority of customers seem satisfied with the services received.
Service Quality and Strengths:
Key strengths identified in the reviews include punctuality, efficiency, and professionalism, particularly in towing and recovery services. Several customers specifically praised the helpfulness and patience of individual drivers. The ability to handle complex recovery situations and deliver vehicles to specified locations on time is also noted as a positive aspect. The prompt response time for breakdowns is another area of positive feedback.
Common Themes and Weaknesses:
Despite the generally positive feedback, recurring negative themes primarily revolve around pricing and communication. Some customers reported being charged more than initially agreed upon or being charged for services not rendered. There are also instances where the company committed to a service they were ultimately unable to provide, leading to wasted time and frustration. Issues with clear and upfront pricing communication are evident in some reviews.
Final Assessment:
Considering the high volume of positive reviews and the strong average rating, this business generally appears to deliver high-quality and reliable service, particularly in its core towing and recovery operations. The positive feedback on punctuality, efficiency, and the professionalism of staff are significant indicators of good service delivery. However, the negative feedback regarding pricing transparency and the occasional inability to fulfill promised services are areas that warrant attention. While these negative instances are a small percentage of the total reviews, addressing these issues could further enhance customer satisfaction and solidify the business's reputation for reliability. Overall, the evidence suggests a predominantly positive customer experience, with specific areas for improvement in pricing communication and service commitment accuracy.
Company told me 100% they could tow my car by putting it on neutral just for them to come and say they are unable to do so. Wasted 1 hour with them when I could have just found another company that could do it. Why reassure a service you cannot provide!!
Company told me 100% they could tow my car by putting it on neutral just for them to come and say they are unable to do so. Wasted 1 hour with them when I could have just found another company that could do it. Why reassure a service you cannot provide!!
Excellent service today after my car broke down, came within 20 mins when they said they would and everything went smoothly.
I had an issue with my vehicle's shift cable, which left me stranded and unable to drive. Mr. Hossain arrived promptly and quickly assessed the situation. He managed to temporarily fix the issue, allowing the car to be safely loaded onto the recovery vehicle. His professionalism and efficiency were impressive, and he ensured that the car was delivered to the garage location I provided, right on time. I'm extremely satisfied with the service and would highly recommend it to anyone in need of vehicle recovery!
I recently had my car recovered. Shaheer was incredibly helpful throughout the entire process. The service was efficient, professional, and stress-free. I highly recommend this company to anyone in need of car recovery. Great job!
Really good service with punctuality! Driver , Mr. Yasir Khan really nice guy with patience! They colelcted my car from Dubai south, jnside Freezone and delivered to Qusais without any hassles! highly recommended from my experience
There is No proposal guys .. price was too high and ..for 1 Km they changing 150 aed .
They did not tell about pricing 1st ..
Simply worst .. don’t call them
They dont have time to speak properly..
Very bad service they agreed on the price first and then they charged extra and if you don’t pay them they threatening of not dropping the car back
Very very bad awful unprofessional company
Worst experience ever with a towing company. Charged me 500dhs.
They came to jumpstart my car then tow it. They also brought a pull out car in case the jumpstart didn’t work, they charged me for a pull out service that I didn’t even use?! The pull out “service” was 350dhs and the towing was apparently only 150?
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