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Auto Repair
Grand Service Station Al Warqa
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Grand Service Station Al Warqa, , is a business offering a range of automotive services. The company offers car wash services to keep vehicles clean and presentable. For a more thorough cleaning and restoration, the company offers car detailing services. Additionally, the company offers essential maintenance with its oil change service business, ensuring vehicles are properly lubricated for optimal performance.
Customer Sentiment:
Overall customer sentiment appears largely positive, as reflected in the high average rating of 4.6 out of 5 from a significant number of reviews (2587). Many customers express satisfaction with the service provided, highlighting efficiency, professionalism, and friendly staff. However, a notable minority of reviews indicate significant negative experiences, suggesting inconsistency in service delivery.
Service Quality:
Strengths in service quality frequently mentioned include thorough cleaning, effective detailing, and efficient oil changes. Specific staff members are occasionally praised for their expertise and helpfulness. Conversely, weaknesses identified include issues with quality control (e.g., poor oil quality, incomplete cleaning), operational inefficiencies (e.g., poor time management, payment system issues), and a lack of accountability for errors.
Common Themes:
Recurring positive themes include the attentiveness and honesty of the team, the transparency of explanations, and the value offered (including discounts). The waiting area is also noted as a positive amenity. Negative themes consistently raised involve poor time management, perceived carelessness, and issues with the payment or ticketing system. A significant concern is the reported refusal to take responsibility for damage caused during service.
Final Assessment:
Based on the provided data and reviews, Grand Service Station appears to generally deliver high-quality and reliable service, as evidenced by the strong overall rating and numerous positive testimonials. However, the presence of significant negative feedback, particularly concerning operational issues and accountability, indicates areas for improvement. While many customers have excellent experiences, the inconsistency highlighted in some reviews suggests that the business may not consistently meet its high standards across all services and customer interactions. Potential customers should be aware of both the strong positive reputation and the reported instances of poor service.
“Great service and attention to detail! Ali from the staff was supportive and corporative. Highly recommend for quality and exceptional care!”
Could not thank Mohan and his team for being super attentive, honest and most importantly very efficient . Car broke right before eid and the team did all possible to ensure it’s finished before the celebration. They are very transparent and explain all in clear detail. Thank u
Don't come here, they are terrible, slow, careless and expensive. You are much better off going to any petrol station.
Got my car wash done today. GSS service levels are dropping. Had to stand and keep instructing the cleaners. A lot of supervision needed to get work done
I had a great experience with Grand Service Station - Al Warqa. They did an excellent job cleaning my car, and the staff were very friendly and professional in the way they spoke with me. They also provided me with a discount through Fazza, which I really appreciated. Their prices are reasonable too. I want to thank the whole team for their outstanding service. The waiting area was also a nice touch — it’s clean, comfortable, and they offer free WiFi and coffee while you wait. Highly recommend them!
I visited Grand Service Station at Al Warqa Branch for changing oil of the gearbox. Mr. Younus & Mr. Ansar assisted me very well throughout the full services. I must say they are excellent in their field of expertise and professional at its finest. They are kind and accommodating. Highly recommend their services!
I would like to extend my sincere gratitude and appreciation to Mr. Ahmed, the Branch Manager of Alwarqa, for his great attention to my complaint and his personal dedication to resolving the issue in a professional and prompt manner. His commitment to customer satisfaction truly reflects the high standards that The Grand Station has always maintained. As a loyal customer of the Abu Hail branch since 2002, I greatly value the excellent service and professionalism you consistently provide. I wish you continued success and hope you will always strive to deliver the best services to your customers.
It was absolutely horrible. Went in for a simple oil change got out with a broken ignition switch that I can't even turn on the car now.. it's still in the garage being fixed 3 days after, and they refused to take responsibility for it. Not to mention that the oil itself is horrible and reached temps of 107 in NORMAL driving. Absolutely horrendous experience and won't ever go back to it.
There was no ticket issued at the entrance after car wash service they didn’t allow me to pay with the reason without entrance ticket you cannot pay!! They told me it’s a system error!! After 25 minutes waiting they allow me to pay but still can’t let me go out!! After they issued new ticket I asked them what if this ticket lost their reply was we will open the door manual!!! 😅
They prioritize those who stay at the station and just ignore the line and whoever submit the car first ,, bad time management and poor quality of customer service
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