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Electronics Repair
GOLDEN EYE ELECTRONICS (Br. 4) (SONY) WAFI MALL
Category: Computer Repair
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GOLDEN EYE ELECTRONICS (Br. 4) (SONY) WAFI MALL, , is a business that offers a range of services related to electronics. The company offers mobile phone repair services, addressing issues with various devices. Additionally, the company offers a selection of cell phone accessories, providing customers with options to enhance their mobile experience. As an electronics store, the company offers a variety of electronic products. The company also offers cell phones, catering to those looking for new devices. Furthermore, the company offers video games, providing entertainment options for customers.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and average rating of 3.1 out of 5. While some customers express satisfaction with pricing, product quality, and friendly service, a significant portion reports negative experiences, citing issues with product authenticity, customer service, and online order fulfillment.
Service Quality:
Service quality is inconsistent. Positive feedback highlights good pricing, knowledgeable staff, and satisfactory after-sale service in some instances. Conversely, negative reviews strongly criticize the business for allegedly using non-original parts, poor customer service characterized by dishonesty and blame, and issues with the condition of products received through online orders. The lack of warranty mentioned in negative reviews further raises concerns about the reliability of repairs and products.
Common Themes:
Recurring positive themes include competitive pricing and friendly staff. However, dominant negative themes revolve around the authenticity of parts and products, poor customer service interactions, and discrepancies between advertised and received condition of items, particularly for online purchases. The issue of trust and transparency is a significant concern raised by dissatisfied customers.
Final Assessment:
Based on the available data, the business demonstrates strengths in pricing and potentially in certain aspects of in-store service. However, significant weaknesses exist concerning product authenticity, customer service quality, and the reliability of online order fulfillment. The low average rating and recurring negative feedback regarding trust and transparency suggest that the business may not consistently deliver high-quality and reliable service across all its offerings. Potential customers should exercise caution, particularly regarding the authenticity of parts and the condition of online purchases.
Its was really good experience for me with Golden eye SONY, respectfully deal, the best price on genuine and the best products, I'm happy at your services đ Thanks !
Sending as supposed new ps3 games you see online at Carrefour or Amazon in poor condition such as huge open seal gap(s). My whole game is literally almost half in the seal and half not. And chance to get this ps3 games with kind of humid damage. Watch out for online shopping what you can not see. Just make clear the game is not in brand new condition and chance to receive open or used game. If i could i would give you guys 0/5 stars for online experience.
Very good price and very good service Staff very friendly and knowledgeable
Very good products quality price is ok not too high after sale service is goodđ
Worse experience ever , they will cheat you and convince that they put original parts and to be later showed that itâs nothing about original , I donât recommend at alll , worse costumer service as they keep lying and put the blame on you if itâs obvious that they put something wrong , and you can make sure that itâs nothing original about thĂ©ir products as they will not give warranty , they just take money and donât care later what will happen , worse experience I donât recommend to anyone to deal with them