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Computer Repair
IT-Serve.com
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IT-Serve.com, , is a technology services provider. The company offers a comprehensive range of services including computer repair, computer consulting, and general computer support and services. They also specialize in computer security services to protect businesses from cyber threats. Additionally, the company provides data recovery services to help businesses retrieve lost information. As a software company, they offer various software-related business and services. Their expertise extends to providing consultant services across their technology offerings.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the average rating of 4.5 out of 5 across 13 reviews. However, there is a notable negative outlier concerning a specific interaction with a sales representative.
Service Quality:
The majority of feedback suggests a high level of satisfaction with the company's IT solutions and the professionalism of their staff. The website is also praised for its clarity and ease of use, reflecting a positive initial impression. Conversely, the reported negative experience with a sales representative raises concerns about consistency in customer service delivery.
Common Themes:
Recurring positive themes include the effectiveness of the IT solutions provided and the positive interactions with specific staff members. The primary negative theme is the isolated incident of perceived rudeness and unprofessionalism from a sales representative during a phone inquiry.
Final Assessment:
Based on the available data, the business generally delivers high-quality and reliable IT services, as evidenced by the strong average rating and positive comments regarding their solutions and staff. The website effectively communicates their offerings. However, the reported negative experience highlights a potential area for improvement in ensuring consistent and professional customer service across all touchpoints, particularly within the sales process. While the overall picture is positive, addressing this specific feedback could further enhance the customer experience and reinforce the perception of reliability.
Awesome Company with Awesome People
Mustfa and azhar very nice
My opinion about how they built their website is very nice and professional as it shows exactly who they are and what they do, the information are very straightforward and can easily be understood.
Rude sales on the phone. He just hang up the phone and he seems like he is lazy today. No call back after the hang up. May 12,2023 2:45 PM. I called to follow up the rates of their support but that the service that i got from them is the rudeness of their sales guy. What's more on their IT service support.
This is perfect company for all your IT solutions.
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