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Auto Repair
Ford Body Shop Al Quoz
Category: Auto Repair
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Al Tayer Motors Ford Body Shop in Al Quoz is a car repair and maintenance service business. The company offers a comprehensive range of services for Ford vehicles, including body repairs, paintwork, and general maintenance. They specialize in restoring vehicles to their original condition after accidents or damage. The company provides services such as dent removal, scratch repair, panel replacement, and full vehicle repainting. Additionally, they offer routine maintenance services like oil changes, filter replacements, and brake inspections to ensure vehicles are running smoothly and safely.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive but with significant areas of concern. While some customers report highly satisfying experiences characterized by professionalism, transparency, and efficient service, others express considerable frustration regarding communication, delays, and a perceived decline in service quality over time.
Service Quality:
Strengths in service quality are highlighted by instances of professional and knowledgeable staff, effective problem-solving, and a willingness to go "above and beyond" for customer convenience. Specific individuals are commended for their communication and efficiency. However, a notable weakness lies in inconsistent communication regarding repair status and timelines, leading to customer dissatisfaction and a lack of trust.
Common Themes:
Recurring positive themes include the professionalism of the team, transparency in pricing and actions, and effective problem-solving. Conversely, the most prominent negative theme is the lack of proactive and timely communication regarding vehicle repair status, resulting in extended waiting periods and a feeling of being uninformed. This issue appears to be a persistent problem for some customers.
Final Assessment:
Based on the provided reviews and overall data (76 reviews, 3.9 average rating), the business demonstrates the capacity to deliver high-quality and reliable service, as evidenced by positive customer experiences. However, the inconsistency in communication and the recurring issue of delays significantly impact the overall customer experience and perception of reliability. While individual staff members are praised, systemic improvements are needed to ensure consistent and transparent communication throughout the service process. Addressing these communication gaps is crucial for improving customer satisfaction and reinforcing the business's reputation for reliability.
A massive THANK YOU to Albert who literally went above and beyond! Albert worked into his break time to ensure that I got my vehicle back so I could make it for work on time! I appreciate your work ethic and your help Albert! Thank you so much for going above and beyond!
Had the pleasure of Shakeel Ahamed as my service advisor. He was extremely efficient in all forms of communication. Highly recommended; clear, prompt and transparent.
Have dropped my car 'Ford Territory (3 months old)' to them on July 26th and still (September 3rd) waiting for the update of repair. Have to call atleast two times to get an update from them and even that will be a normal one stating 'we are waiting for the parts'.. This is not been resolved till now. Nobody either contacted as Owner's reply.
Hello to all. I would like to share my extremely satisfying experience with maintaining my Ford at Ford Body Shop in Al Quoz. Guys are professional and take actions only as and when needed. They have good promotions, so even if you have an older car that you might think is not worth investing in, believe me you should still go to this workshop. Complete transparency is guaranteed, quick problem solving, no hidden cost, etc. Special thanks to Mr. Shardul and complete team!
When I first started dealing with ford in Dubai around 6 years ago they were excellent, however the level of service seems to have dropped precipitously since then. I sent my vehicle in yesterday for the fitment of some replacement parts. I was told yesterday morning at 11:38am that it should be finished yesterday. Since then I have not heard a word from Ford. Now I can understand that it may have taken a bit longer than expected, but what I do NOT understand is the fact that Ford feels that it is ok not to keep their clients informed about the status of their vehicle. I raised this issue during my last service in July and was promised that it would not happen again. Here we are less than two months later and EXACTLY the same issue is recurring. This is unacceptable Ford and not the kind of service I have come to expect.
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