
Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Auto Repair
First Stop (Al Ofoq Al Malaki Car Service) Al Wahda Branch
Category: Computer Repair
ALMUHANAD INTERNET SERVICES, an electronics store, offers a range of services. The company offers in...
Category: Mobile phone Repair
Rukn Al Majd, operating as Glory Corner for Mobile Phone Trading, is a business specializing in mobi...
Category: Appliance Repair
Fine Washing Machine & Fridge Repair is an appliance repair service specializing in the repair of wa...
Category: Appliance Repair
A K Y Technical Services L.L.C offers appliance and refrigerator repair services. They specialize in...
Category: Mobile phone Repair
Al Sandouq Al Jameel Mobile Phone Trading - Branch 1, also known as Al Jameel Mobile Phone Group, is...
First Stop (Al Ofoq Al Malaki Car Service) Al Wahda Branch is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto machine shop services, and a well-stocked auto parts store. Customers can also find specialized services such as auto radiator repair and a selection of car batteries at their car battery store. Additionally, the company provides tire services at their tire shop, catering to various vehicle needs.
Customer Review Summary
Overall Customer Sentiment:
The business maintains a generally positive overall sentiment, reflected in its average rating of 4.3 out of 5 stars across 146 reviews. However, a significant minority of recent reviews express strong dissatisfaction, indicating a potential decline in service quality and customer experience.
Service Quality:
Positive feedback highlights efficient and professional service, particularly for routine tasks like tire replacement and oil changes. Specific employees are commended for their helpfulness and knowledge. Conversely, negative reviews point to slow service, a lack of professionalism, and a perceived focus on upselling unnecessary repairs. Concerns are raised about the accuracy of diagnoses and the justification for recommended work.
Common Themes:
Recurring positive themes include efficient service and positive interactions with specific staff members. Negative themes consistently revolve around perceived dishonesty regarding necessary repairs, excessively high pricing, and poor customer service, including rudeness and a lack of clear communication regarding costs and procedures. There is a notable sentiment that the business's focus has shifted from customer service to maximizing revenue.
Final Assessment:
While the business has a history of positive customer experiences and a strong overall rating, recent negative feedback raises serious concerns about consistency in service quality, pricing transparency, and ethical business practices. The disparity between positive and negative reviews suggests a potential decline in standards or inconsistent application of service protocols. Customers seeking reliable and transparent service may need to exercise caution and obtain multiple quotes. The business should address the recurring issues of perceived dishonesty, high pricing, and poor customer service to maintain its positive reputation and ensure long-term customer satisfaction.
Absolutely the worst experience I've had with a workshop. Their focus seems entirely on making money rather than providing honest and reliable service. They recommended replacing my brakes, claiming they were worn out, but when I checked, they were in excellent condition—clearly unnecessary. Their prices are excessively high, at least three times what you'd pay elsewhere. It feels like they push for unnecessary work just to inflate the bill. NEVER AGAI!!!
Great service and customer experience. Satisfied both times. My go to guy Mr Himmat. Always hands on. Thank you HT..
Himmat/ Fazel the supervisor are good and makes genuine recommendations. I came to just fill in AC gas but eventually changed my brake pads and tyres when he rightly pointed out and showed me the problems. Very satisfied
I had a fantastic experience at this tire replacement shop! The service was quick, professional, and top-notch. A special thanks to Mr. Fazil for his outstanding customer service he was incredibly helpful, knowledgeable, and made sure everything was done perfectly. I highly recommend this place for anyone looking for quality tire services. I will definitely be coming back!
I had an amazing experience at this oil change shop! The staff was extremely professional, fast, and friendly. They provided top-quality service at a great price, and my car runs smoother than ever. Highly recommended for anyone looking for reliable and honest service!
I used to get my service done here despite their high prices, but now the prices are extremely unreasonable.
Moreover, there is a noticeable lack of professionalism in the work and rudeness from the supervisors.
Management needs to solve this issue because it's unfortunate to see a place once known for its professionalism deteriorate to this level.
I do not recommend it at all.
Not recommended.
First all the employees are super rude. Second without even inspecting they will give you higher numbers without even checking prices, even didnt negotiate just gave a number and left me outside LOOOL.
Also i visited several times, however before doing anything they want to charge for inspecrion and then spareparts will be separate.
Earlier it was good and employees are good in communication and even explain and gives you options. Now its only about how to withdraw your money without even listening to your issue or even offering to help. Not sure about the management but thats my experience and my opinion.
They have no idea what they are doing, very slow service, once they receive new customer, they totally forget about the existing one, takes too much time to complete a task, will never recommend!!!
They have no idea what they are doing, very slow service, once they receive new customer, they totally forget about the existing one, takes too much time to complete a task, will never recommend!!!
Very worst experience
Clarify price with them prior to start the work they will cheat you