First Stop (Al Ofoq Al Malaki Car Service) Al Wahda Branch

ADNOC Service Station | Al Shorouq 2 (196) - Al Wahda St - Al Khan - Sharjah

F
Business Listing

Auto Repair

Auto Repair Tire Repair

First Stop (Al Ofoq Al Malaki Car Service) Al Wahda Branch

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About First Stop (Al Ofoq Al Malaki Car Service) Al Wahda Branch

First Stop (Al Ofoq Al Malaki Car Service) Al Wahda Branch is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto machine shop services, and a well-stocked auto parts store. Customers can also find specialized services such as auto radiator repair and a selection of car batteries at their car battery store. Additionally, the company provides tire services at their tire shop, catering to various vehicle needs.

AI Generated Sentiment, based on recent reviews:


Customer Review Summary

Overall Customer Sentiment:
The business maintains a generally positive overall sentiment, reflected in its average rating of 4.3 out of 5 stars across 146 reviews. However, a significant minority of recent reviews express strong dissatisfaction, indicating a potential decline in service quality and customer experience.
Service Quality:
Positive feedback highlights efficient and professional service, particularly for routine tasks like tire replacement and oil changes. Specific employees are commended for their helpfulness and knowledge. Conversely, negative reviews point to slow service, a lack of professionalism, and a perceived focus on upselling unnecessary repairs. Concerns are raised about the accuracy of diagnoses and the justification for recommended work.
Common Themes:
Recurring positive themes include efficient service and positive interactions with specific staff members. Negative themes consistently revolve around perceived dishonesty regarding necessary repairs, excessively high pricing, and poor customer service, including rudeness and a lack of clear communication regarding costs and procedures. There is a notable sentiment that the business's focus has shifted from customer service to maximizing revenue.
Final Assessment:
While the business has a history of positive customer experiences and a strong overall rating, recent negative feedback raises serious concerns about consistency in service quality, pricing transparency, and ethical business practices. The disparity between positive and negative reviews suggests a potential decline in standards or inconsistent application of service protocols. Customers seeking reliable and transparent service may need to exercise caution and obtain multiple quotes. The business should address the recurring issues of perceived dishonesty, high pricing, and poor customer service to maintain its positive reputation and ensure long-term customer satisfaction.

Amenities
Toilet Wheelchair-accessible entrance Wheelchair-accessible car park
Map
Overall Google Reviews
4.3 (146 reviews)
Review 1 of 10
Member since
May, 05 2025
Location
ADNOC Service Station | Al Shorouq 2 (196) - Al Wahda St - Al Khan - Sharjah, Sharjah, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 08:00 AM - 11:00 PM
Tuesday 08:00 AM - 11:00 PM
Wednesday 08:00 AM - 11:00 PM
Thursday 08:00 AM - 11:00 PM
Friday 02:00 PM - 11:00 PM
Friday 08:00 AM - 12:00 PM
Saturday 08:00 AM - 11:00 PM
Sunday 08:00 AM - 11:00 PM
Services
Auto machine shop
Auto parts store
Auto radiator repair service
Auto repair shop
Car battery store
Tire shop
Contact Seller
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