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Mobile phone Repair
al sandouq al jameel mobile phone trading - branch 1
Category: Electronics Repair
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Al Sandouq Al Jameel Mobile Phone Trading - Branch 1, also known as Al Jameel Mobile Phone Group, is a mobile phone repair shop. The company offers a range of services including the repair of mobile phones and potentially other related electronic devices. Their services likely encompass diagnosing and fixing common issues such as cracked screens, battery problems, software glitches, and water damage. As a mobile phone trading entity, they may also offer the sale of new or used mobile phones and accessories.
Overall Customer Sentiment:
Based on a total of 48 reviews with an average rating of 4.5 out of 5, the overall customer sentiment appears largely positive. However, a notable minority of reviews express significant dissatisfaction, primarily concerning staff conduct and service reliability.
Service Quality and Reliability:
While the high average rating suggests a generally positive service experience for most customers, a recurring theme in negative feedback highlights inconsistencies in service quality and reliability. Specific concerns include unfulfilled repair promises, extended repair times, and potential damage incurred during the repair process. Conversely, positive reviews commend successful repairs and the ability to observe the repair process.
Common Themes:
Analysis of the reviews reveals several key themes. Positive feedback frequently mentions friendly staff and successful repairs, particularly for screen replacements. Negative feedback consistently points to issues with staff professionalism, including rudeness, poor communication, and aggressive behavior. Pricing discrepancies and missed deadlines are also cited as areas of concern.
Final Assessment:
The business appears to deliver high-quality and reliable service for a majority of customers, as indicated by the strong average rating. However, the presence of significant negative feedback regarding staff conduct and service inconsistencies suggests areas for improvement. Addressing issues related to staff training, communication protocols, and adherence to timelines could further enhance customer satisfaction and solidify the business's reputation for reliable service.
Highly Recommended. I took my Samsung Ultra as there was an issue with screen and hence needed to be replaced. They let you sit beside so that you can watch when they open your mobile phone. I was fully satisfied while walking out their shop. Staff is very friendly and knows customer values. I would surely rate them five. Thanks.
If unprofessionalism had a name its jameel for you. This is evident from the loud shouts of customers everytime you enter the ahop Ordered a phone as per their price quote and when it was about to be delivered they jacked up the price. Even tho I don't mind paying it but their inability to keep up to their own deadlines is just pathetic for a mobile shop. They act busy as if they're making millions a day and never bothers to call to apologise for missing their deadlines. Staffs are the worst, go to dolphins opposite to the shop instead.
One of the staff no proper communication.. very poor customer service
Staff is really rude, they are Charging extra from customers and if someone wanna negotiate staff is Saying you can leave shop, don’t talk too much, really shameful and rude behaviour
Worst mobile repair shop..they took my mobile for a week and they're just returned it not repaired and can't do anything..Now I don't know if my mobile got more damaged because of what they did..
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