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Computer Repair
ABMCARE Apple Authorised Service Provider - Sahara Sharjah
Category: Computer Repair
Al Andhima Al Mutatawera TR LLC Branch-1, operating under the name Al Andhima, is a comprehensive el...
Category: Auto Repair
AutoPro - 7050, , is a comprehensive automotive service provider. The company offers a wide range of...
Category: Mobile phone Repair
ISTORE MOBILES AND ACCESSORIES is a cell phone store. The company offers a range of services related...
Category: Mobile phone Repair
Al Sandouq Al Jameel Mobile Phone Trading - Branch 1, also known as Al Jameel Mobile Phone Group, is...
Category: Mobile phone Repair
iSTYLE Apple Premium Reseller Sahara Centre is a business that specializes in providing a range of s...
ABMCARE Apple Authorised Service Provider - Sahara Sharjah, operating under the business name ABMCARE, is an authorized Apple service provider. The company offers a range of repair services for Apple products, including mobile phones, computers, and screens. Their services encompass general repair needs for various Apple devices.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and average rating. While some customers express extreme dissatisfaction with communication, customer service, and the perceived lack of helpfulness, others highlight positive experiences with specific technicians and the resolution of complex issues under warranty. The low average rating of 3.7 out of 5, despite a significant number of reviews (100), suggests a notable portion of customers are not fully satisfied.
Service Quality:
Service quality appears inconsistent. Negative feedback points to issues with responsiveness (not answering calls), poor customer service interactions, and a perceived lack of readily available assistance. Conversely, positive feedback emphasizes successful repairs, particularly for complex issues like logic board replacement, and instances of flexible and helpful service, even without formal job orders or charges. The designation as an authorized Apple center is mentioned positively in one review, suggesting a potential strength in handling Apple products.
Common Themes:
Recurring negative themes include poor communication, unhelpful staff, and a sense of being dismissed or not treated respectfully. A significant positive theme is the recognition of specific technicians for their honesty and effectiveness. The process for diagnosis and potential need to send items to the Apple Store is also a point of contention for some customers.
Final Assessment:
Based on the available data, the business demonstrates variability in service delivery. While capable of resolving complex technical issues and offering positive experiences with certain staff members, there are significant areas for improvement, particularly in customer communication, overall staff helpfulness, and consistent service quality. The business may struggle with initial customer interactions and managing expectations, leading to frustration. To consistently deliver high-quality and reliable service, addressing the reported issues with communication and customer service is crucial.
I'm super happy with the experience of dealing with their maintenance services. I had a macbook that stopped working and charging, no water damage, no drop, no nothing, it was just dead and had a burning smell. I took it to this center and they told me it needs 3-5 business days. They called me on the fourth day and told me that the board was completely dead (too bad for me) and they have replaced the main board with a new one and ran all the tests successfully, all free of charge because it wasn't my fault and the macbook was under warranty (I did not buy Apple care plus at the time). I'm super happy with their professional way of explaining to me how things turned out, and would LOVE to approach them again.
Not even answering the phone calls - disgusting 0 out of 10
Thank you Mr. Tariq. I came there with a lot of tension, You did not create a job order and fixed my phone problem without a single charge. It is an authorized center of Apple. But nowhere else have I had the flexibility you have shown. The Apple Care policy and standard did not tell and scare. THANK YOU MATE.
There is no service available until your item sending for diagnosis to the Apple Store, so it is best to go directly to the Apple Store instead of wasting your time in traffic and this store.
Very bad customer service team , And the team leader is He does not treat customers respectfully. And also they despair from the store , you cant find any one to help you , the technician mr tamam he is the only honest man there .
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