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Auto Repair
Fasttrack Emarat Al Ameen
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Fasttrack Emarat Al Ameen, , is a comprehensive automotive service provider. The company offers a wide range of services including car repair and maintenance, auto air conditioning service, and auto body shop work. They also provide auto tune-up services and are a source for auto parts. Fasttrack Emarat Al Ameen functions as a battery store, car accessories store, and specifically a car battery store. Additionally, the company offers oil change services and operates as a tire shop, catering to various vehicle needs.
Customer Review Analysis: Fast Track Shop
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.6 out of 5 from 170 reviews, the general customer sentiment towards Fast Track Shop appears to be largely positive. While a small sample of negative reviews highlights specific issues, the high average rating suggests a significant majority of customers have had satisfactory experiences.
Service Quality and Strengths:
Several positive reviews commend the professionalism, quality of workmanship, and exceptional customer service provided by the team, specifically mentioning individuals like Mr. John, Hashik, Sanjeev, and Irshad. Customers appreciate the team's ability to deliver on their promises and provide a welcoming environment. The business is recognized for its reliable service in various areas, including general repairs and maintenance.
Common Themes and Weaknesses:
Despite the overall positive feedback, recurring negative themes emerge from the provided reviews. Issues include instances of misdiagnosis (e.g., unnecessary battery replacement), lack of follow-up on quotations, poor customer service in specific interactions (e.g., waiting area comfort, disrespectful management), and errors in service execution (e.g., improperly fitted tire caps leading to a flat). There is also a notable concern regarding changes in management and the perceived decline in service quality associated with these changes. Pricing for specific services (e.g., AC recharge) was also cited as a point of dissatisfaction.
Final Assessment:
Fast Track Shop demonstrates a strong foundation of positive customer experiences, reflected in its high average rating and positive feedback on professionalism and service quality. However, the business faces challenges related to consistency in service delivery, particularly concerning accurate diagnostics, follow-up communication, and customer service interactions across all staff and management. Addressing the specific issues raised in negative reviews, especially those pertaining to management and service errors, will be crucial for maintaining and improving customer satisfaction and ensuring a consistently high-quality and reliable service.
I am regular customer with my car there. Last time i came and was supposed to get same service as always but i got a surprise the manager changed and i was not happy about it. Where is this nice professional sri lanken manager? Please bring him back to the station!!!!!!
I just came to wash my car. But customer service is 0 out of 10. Even the waiting area does not provide A/C.
I requested a quotation for a simple head light replacement, and i was told that they will call me the following day. Never received any call, then i went back to the same person and still no help.
I was completely impressed with their professionalism and customer service, special thanks to: Hashik, Sanjeev, and Irshad They knows how to welcome customers, very helpful, kind, and professional.
Outstanding Service by Mr. John and Team at Fast Track Shop very good service , I had the pleasure of visiting Fast Track Shop recently, and I must say the experience was exceptional, all thanks to Mr. John and his dedicated team. From the moment I walked in, I was greeted warmly and made to feel valued as a customer.
The worst place ever they told me 250 for recharge the AC 😂please don’t go there
These guys are fantastic! What they say they’re going to do, they do and they do it well. I can honestly recommend them, for their professional service and quality of workmanship! Thank you so much for your great service.
Usually very happy with the service, but that all changed last night. Very, very poor service. Was misinformed, treated disrespectfully by the manager ( supervisor) - very poor customer service!
Very bad. The guy put pressure in my tyres and didnt put the caps propely. After few hours flat car. 😡 result 200 dhram to fix the car in the middle of the night and they didnt admit them mistake. Unprofessional dont go.
You shouldn't immediately replace the battery just because you think your vehicle won't start(.Alternator assy )After replacing the battery, when you went to another establishment, you found out that this part was missing.Try to make a decision only after checking thoroughly.
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