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Auto Repair
Dubai Car Maintenance
Category: Auto Repair
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Dubai Car Maintenance, operating under the business name Dubai Car Maintenance, is a comprehensive automotive service provider. The company offers a wide range of services including expert car repair and maintenance. They also function as an auto parts store, providing necessary components for various vehicle makes and models. Additionally, the company serves as a car battery store, offering battery sales and related services. Their services encompass general vehicle upkeep, addressing mechanical issues, and supplying essential parts and batteries to keep vehicles running smoothly.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 across 29 reviews. However, a notable portion of the provided reviews express significant dissatisfaction, suggesting a polarized customer experience.
Service Quality:
Positive feedback highlights successful repairs, efficient service delivery, and reasonable pricing for specific jobs like backlight replacement and breakdown assistance. Conversely, negative feedback points to issues with transparency regarding pricing, unexpected charges, and concerns about diagnostic accuracy and repair methodology, suggesting potential inconsistencies in service quality and communication.
Common Themes:
Recurring positive themes include effective problem-solving, punctuality, and successful repairs for specific issues. Negative themes center around pricing transparency, unexpected service fees, and perceived overcharging or unnecessary work. The disparity in experiences suggests that service quality and customer satisfaction may vary depending on the specific service requested and the interaction with the service provider.
Final Assessment:
Based on the available data, the business demonstrates the capability to provide effective and timely car repair and maintenance services, leading to high customer satisfaction in many instances. However, the presence of strongly negative reviews regarding pricing practices and diagnostic procedures indicates areas for improvement in transparency and consistency. While the high average rating suggests a generally positive customer base, addressing the concerns raised in negative feedback is crucial for building trust and ensuring a consistently high-quality and reliable service experience for all customers.
Despite asking multiple times about the cost of repair they showed up to my basement parking, without telling me the price. They asked for a price which is far more expensive than every other garage for a small work. When I refused, they asked for service charge of 50 aed for a distance they came which is less than 6km. Ive never encountered this with any other company in UAE
Don't be fool with this guys. First off all they don't have a car shop and also they are making story about car problem and parts and end up become expensive but in reality it is cheap. Plus they will charges you extra on the sample parts that they can't fixed even it is their fault. It is like a trial and error but with charge
Dubai Car Maintenance given quick response and quick service. Thank you for Dubai Car Maintenance. Thank you so much.
I had my car's back-light replaced by Mr.Faisal and his colleague. It was very hard to find for me.They not only found the light but installed it perfectly and it is working flawlessly.The replacement light is very bright and clear.They were very punctual and kept me informed throughout the process.The price was very reasonable for the quality of work.I highly recommended them for any work on cars.
Really impressed with the service, coolant got leaked and car breakdown middle of the road mechanic came to the location and take the car and fixed everything and bring it back to the location
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