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Delma Marine
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Delma Marine, a repair service business, offers a comprehensive range of services for marine vessels. The company offers expert maintenance and repair for various types of boats and yachts, including engine servicing, hull repairs, electrical system diagnostics and repair, and painting. They also provide specialized services such as fiberglass repair, gelcoat refinishing, and propeller repair. Delma Marine caters to both recreational boaters and commercial operators, ensuring vessels are in optimal condition for performance and safety. Their skilled technicians are equipped to handle complex repairs and routine maintenance, providing reliable solutions for all marine service needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews. While a small number of customers express satisfaction with location convenience, a significant portion of the feedback highlights considerable dissatisfaction with service quality and customer interaction.
Service Quality:
The reviews strongly suggest inconsistencies and potential deficiencies in service quality. Specific concerns raised include the perceived lack of technical competence among labor, extended waiting times for parts (up to a year), and a general lack of responsiveness from the business. The inability to speak with a person in charge further exacerbates the perception of poor service management.
Common Themes:
Recurring negative themes across the reviews are poor customer service, characterized by unanswered phone calls and rude staff interactions, and issues with service reliability, including delays and perceived incompetence of the repair team. The lack of accountability or a clear point of contact for resolving issues is also a prominent concern.
Final Assessment:
Based on the provided reviews and the overall average rating of 3.8 out of 5 from 23 reviews, the business appears to struggle with delivering consistently high-quality and reliable service. While the average rating suggests some level of positive experiences, the detailed negative feedback points to significant areas for improvement, particularly in customer communication, service efficiency, and technical expertise. Potential customers should be aware of the reported issues with responsiveness and service reliability when considering this business for repair services.
Best and very close to my location
Horrible service, their labour have no clue what they are doing and there is no one in charge to speak to … if you have a boat you care for look for a respectable company… not this one for sure.
Never answering phone calls, very rude staff. Always late with timings
Very bad customer service Never answering phone calls. we bought Brand new engine we are waiting for propeller 1 Year
very bad customer service recently
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