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Auto Repair
Fasttrack Emarat Al Safa
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Fasttrack Emarat Al Safa, a business operating under the name Fasttrack, offers a comprehensive range of automotive services. The company offers car repair and maintenance, including auto tune-ups and oil changes. They also provide specialized services such as auto air conditioning service and auto body work. For parts and accessories, Fasttrack functions as an auto parts store, battery store, car accessories store, and car battery store. Additionally, the company offers tire services as a tire shop.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.4 out of 5 from 214 reviews, customer sentiment appears largely positive. Many customers express satisfaction with the speed and professionalism of the service, particularly highlighting the efficiency of repairs and maintenance. Specific employees are frequently mentioned for their helpfulness and friendly demeanor. However, a notable minority of reviews indicate significant dissatisfaction, primarily related to wait times, pricing, and perceived lack of professionalism or expertise in certain instances.
Service Quality:
Positive feedback emphasizes fast response times, professional work, and effective problem resolution, particularly for AC repair and general car fixes. Customers appreciate being kept informed throughout the service process. Conversely, negative reviews point to extended wait times for routine services like oil changes and tire punctures, suggesting inconsistency in service speed. Concerns are also raised regarding the effectiveness of repairs in some cases, with issues recurring shortly after service.
Common Themes:
Recurring positive themes include the efficiency of specific staff members and the speed of certain repair types. Negative themes consistently revolve around excessive waiting periods, perceived high pricing for basic services, and instances of poor customer service or communication, particularly concerning recurring issues and billing. There are also mentions of vehicle condition in the context of rental services.
Final Assessment:
Fasttrack Service Centre appears to deliver high-quality and reliable service for a significant portion of its customer base, as reflected in the high average rating and numerous positive comments. Strengths lie in efficient repairs and a team of capable and friendly staff members. However, the business faces challenges with service consistency, particularly regarding wait times and pricing transparency for certain services. Addressing these inconsistencies and ensuring a uniformly positive customer service experience across all interactions would likely further enhance the business's reputation and customer satisfaction.
“I visited the Fasttrack Service Centre last week and had a great experience. Najeeb and Sushmesh provided excellent service; they were very helpful and friendly, even during their late-night shift. They went above and beyond to assist me and made sure to fix my car as quickly as possible. Highly recommend their service for anyone needing quick and reliable car maintenance. Thanks, Fasttrack
Aries and sushmesh are responsible and they say what they do and they did what was promised Thanks a lot Super employees Deserve all the best Thanks
Big shoutout to Aljon and Susmesh at Fasttrack! They handled my query quickly, professionally, and with big smiles. Got my car fixed in record time, plus great advice for keeping it in top shape. You guys rock!"
Got my AC repair done from here. Excellent service, fast response and the work was done very professionally & fast, they updated me with every step and gave me the best market rate possible. Thank you to the team- Alam, Aljohn and Bineesh!
I made a request for car rental, it was to be delivered to me at 3pm, I had no further news from them, I had to wait at my hotel like a fool! I don't find it serious! very bad experience unfortunately!
Mr. Wasim and Mr. Christian are numero1 !!! Fix my G63 in no time .. seems like the car just came out of the factory !! Big up !!!!
Not professional! I’m renting the car almost half year for past time I have repeated problem with Yaris (battery and some issues with connections) , first time they answered me “it’s gonna be okay” , second time came to replace., after it’s happened again they telling me “you most probably forgot to switch off the light” Are you serious? If it’s repeated already continuously take it to the proper maintenance!!!.. the answers just make client so upset…no sorry, no what happened?., no one polite word even…You guys need to study customer service!!!!! Also Invoices for payment not in time, informing that they decided to put price up 2 days before the next payment (when should be one month notice) Cars old and dirty! Customer Service is terrible !!!!! I’m not recommend to anyone!!!!! The most upset is how they talk to the client!!! You know guys that people working also and if car is broken it’s mean your client stuck in trouble, so just be nice at least!!!!! DO NOT RECOMMEND!!by the way cars old and dirty!!!! So if you want also to put price up change the cars.
Only name is fast track. I am here late night for puncture tyre but 40 minutes still waiting for man . After 30 minutes a guy came and said if u are in hurry ,u can go.name should be expensive Slow track . Normal puncture tyre 15 drm but here u have to pay them 40 drms. Also plz be ready to put back spare tyre back in car urself . One more thing guy was Filipino. I was surprised ,never had bad experience with pilipino before . grape
They're very expensive and staff not that much expert they fixed my car after 2 days again same thing happen
very bad service,for only oil change i was waiting 2 hour.and the filipino guy there are are very rude.
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