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Auto Repair
Dar Al Madina Garage LLC
Category: Auto Repair
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Dar Al Madina Garage LLC is a business specializing in comprehensive automotive services. The company offers expert auto repair, addressing a wide range of mechanical issues. They provide specialized auto air conditioning service to ensure optimal climate control in vehicles. Their skilled auto bodywork mechanics handle repairs and restoration for vehicle exteriors. Additionally, the company offers garage building services, constructing or modifying garage spaces. They also provide machine maintenance services, ensuring the proper functioning of various types of machinery.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.3 out of 5 from 501 reviews, customer sentiment appears generally positive, with a significant number of customers expressing satisfaction with the services received. However, a notable minority of reviews highlight significant negative experiences, indicating inconsistency in service delivery.
Service Quality and Strengths:
Positive reviews frequently commend the garage for professional service, efficiency, and quality workmanship, particularly in areas like scratch repair, painting, and bodywork. Specific staff members, such as Haris and Rajneesh, are repeatedly praised for their exceptional service, communication, and helpfulness. Customers appreciate the smooth and hassle-free experience, prompt responses, and the ability to restore vehicles to a factory-new condition. The car wash service also receives positive mentions. Fair pricing and transparent communication are highlighted as strengths by satisfied customers.
Weaknesses and Areas for Improvement:
Conversely, negative reviews point to significant issues, including rude and unprofessional staff behavior, poor communication, and a lack of organization. Concerns are raised about upselling unnecessary repairs and overcharging. Delays in service completion, particularly for paintwork, are a recurring complaint, with customers experiencing unmet expectations regarding timelines. The quality of parts used is questioned in one review, leading to premature failure. These negative experiences significantly impact customer trust and willingness to return.
Common Themes:
A key theme emerging from the reviews is the variability in customer experience. While many customers report excellent service and positive interactions with staff, others encounter significant issues with professionalism, communication, and service delivery. The impact of individual staff members on the customer experience is evident, with specific individuals receiving both high praise and criticism.
Final Assessment:
Dar Al Madina Garage appears to deliver high-quality and reliable service for a significant portion of its clientele, as reflected in the high overall rating and numerous positive testimonials. Strengths lie in specific areas of repair, efficient processes, and the performance of key staff members. However, the presence of strongly negative reviews highlighting issues with staff conduct, communication, and service consistency indicates areas requiring urgent attention. To consistently deliver a high-quality and reliable service, the garage needs to address the reported inconsistencies in staff professionalism, improve communication regarding timelines, and ensure consistent quality across all services and parts used.
Excellent service and great prices! Haris is a highly professional salesperson who provided exceptional assistance in repairing my car. The entire experience was outstanding, and the staff is both friendly and highly skilled. Highly recommended!
Hi my name is Asad im connected with you guys from last 2 years your carwash sarvice is amazing 💯 i very happy to get very clan washing of my car this is honest review I recommend everyone to come here and get good car wash oil change and more thanks Dar Al madina garage
I am surprise when they texted me regarding there offer it means they know me already. However staff are really rude to me this time, blaming and pointing each other for nothing. I don't know what happen but it is not organize at all to whoever the next car.
I was giving this garrage 5 star, but Im going to take it back never again.
I brought my Dodge Charger to Dar Al Madina Garage after driving through desert conditions that severely damaged the front paint. The bumper was visibly sandblasted and peeling, and I needed a fast, high-quality solution while visiting Dubai. Mr. Rajneesh and the team handled the situation with impressive professionalism. Within a short timeframe, they fully restored the bumper with precise color matching and flawless finishing. The car looked factory-new again—far beyond what I expected for a same-day repair. What stood out was not just the workmanship, but the transparent communication, fair pricing, and overall efficiency. I highly recommend this garage for anyone needing serious bodywork or paint correction done right the first time.
I had a terrible experience with Dar Al Madina garage . The service was subpar, and it felt like they were more interested in upselling unnecessary repairs than actually addressing the issue I came in for. Communication was poor, and the staff was unprofessional and unhelpful. Not only did I have to return multiple times for the same issue, but I also felt like I was being overcharged. I wouldn’t trust them with my vehicle again and would not recommend this garage to anyone.
Don’t trust the good reviews they are their staff and friends
I had an excellent experience at Dar Al Madina Garage! I brought my car in for a scratch repair, painting, and polishing—and the results exceeded my expectations. A special thank you to Haris Ali Khan for his exceptional service. He was professional, attentive, and made the entire process seamless and hassle-free. His clear communication and dedication to quality truly stood out. Highly recommended for anyone looking for reliable and top-notch car care!
The worst paint ever i gave them the car for 10 days to i get my back trunk for car scratches and stone dents and they can't fix it, btw it will be kast time to work with them
This was my second time bringing my Mini Cooper S to this garage, and once again I had a very smooth experience at the garage. I would especially like to highlight Haris for his exceptional service. He was super helpful, respectful, and quick to respond every step of the way. There were no delays at all—he made sure everything was taken care of from start to finish without any hassle. Really appreciate the professionalism and efficiency. The garage itself has a very professional setup, with a prompt, well-organized team that’s easy to communicate with. Both times, the service has been smooth, reliable, and stress-free. Highly recommend both Haris and the garage!
Very low grade parts used
Before service and after service behavior changed
It’s waste of money to visit this Garage.
My car parts got damage after one day of installation so we can think of the quality of product what they are using.
We went to repaint our car and Gamshid, the staff told that it will be released maximum 5 days. Supposedly it will be released by December 21 as promised. It is now December 24, night before Christmas and we are still waiting for the car to be fixed. Today, we are told again to wait til tonight. From December 21, everytime we call we are told that it will be ready the next morning, everyday we are given expectations and it wasn’t met.
Now the resolution given to us is to take our car in whatever condition it has, very unprofessional, rude and unethical. I checked our car now and to our surprise they haven’t started it yet.
We are totally disappointed how you operate your business and how you treat your regular customer since 2020. Very poor service!