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Auto Repair
Bosch Car Service - CME - Embassy
Category: Appliance Repair
AL SAQER Facilities Management LLC is a business that offers a range of services. The company offers...
Category: Tire Repair
ADNOC Distribution is the business name of the entity operating the ADNOC Service Station | Al Etiha...
Category: Tire Repair
BestDrive Abu Dhabi, operating under the business name BestDrive, is a tire shop that provides a com...
Category: Auto Repair
WBSCAR is a business that operates as a full inspection car service, auto market, corporate office,...
Category: Auto Repair
Red Fox Auto Care is a car service center in Abu Dhabi. The company offers a range of services inclu...
CME - Embassy, operating as Bosch Car Service, is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair, routine car maintenance, and specialized services. Their expertise covers diagnostics, engine repair, brake service, suspension work, electrical system repair, and air conditioning service. They also provide oil changes, tire services, and preventative maintenance to ensure vehicles run smoothly and reliably. As a Bosch Car Service center, they utilize advanced diagnostic equipment and genuine Bosch parts, ensuring high-quality repairs and maintenance for various makes and models.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.2 out of 5 from 105 reviews. While a significant portion of customers report positive experiences with professional and efficient service, a notable minority express significant dissatisfaction.
Service Quality:
Strengths in service quality include prompt resolution of issues and helpful staff in some instances. However, weaknesses are evident in areas such as part accuracy, communication regarding service timelines, and the effectiveness of repairs in some cases. Instances of incorrect parts being installed and repairs not being completed as expected are concerning.
Common Themes:
Recurring positive themes include efficient service and helpful staff. Negative themes frequently mentioned are slow service, poor communication regarding delays, and issues with the accuracy and effectiveness of repairs, including the installation of incorrect parts. The location within an Adnoc station with additional amenities is also highlighted as a positive aspect by some.
Final Assessment:
Based on the provided data, the business demonstrates the capacity to provide high-quality and reliable service, as reflected in the positive reviews and overall average rating. However, inconsistencies in service delivery, particularly concerning repair accuracy and communication, are significant weaknesses that impact customer satisfaction. While many customers have positive experiences, the negative feedback suggests areas requiring improvement to ensure consistent service quality and reliability for all customers.
Car Service in the city with the following highlights : - Car services - Sell tires and other equipment with reasonable price - They work fast with good result. I usually ask Budi to help me out to solve the problem with my car. - Located in Adnoc Station which completed with car wash, oil change, Adnoc Oasis and McD.
I went there to ask for windshield whippers for CX5 mazda which they do not have the same snaped lock for it The staff was good and want to help, and they gave me suggestions for places that might has it
They installed a different part than what I requested. They lied and confirmed that they received the part I ordered and then installed an older part that is not perfectly compatible with my car model. Unprofessional and I don’t recommend this branch to anybody.
Very good and professional service, I was warm welcomed and my car’s problems were quickly resolved. Esp good for BBA.
Very slow service, I left my car with them on a Friday and they told me the service will take only one day, and they didn’t even start working on my car till Sunday when I passed by to check, they did not give me any updates until I keep asking, And the biggest shock was… when they told me my car is done and I took it, I noticed they didn’t fix anything and I already paid, they kept apologizing and told me to bring my car AGAIN!!! So the one day service took 5 days!! Very disappointing management.
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