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Tire Repair
ADNOC Service Station | Al Etihad (786)
Category: Tire Repair
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ADNOC Distribution is the business name of the entity operating the ADNOC Service Station | Al Etihad (786). The company offers a comprehensive range of services at this location. Customers can refuel their vehicles at the gas station. For vehicle maintenance, the company provides oil change service and a tire shop. A car wash and pressure washing service are also available. For convenience, the company offers a convenience store, a bakery, a deli, and a coffee shop, providing food and beverage options for customers on the go.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.2 out of 5 from 596 reviews. However, a significant portion of negative feedback highlights recurring issues, suggesting a polarized customer experience.
Service Quality:
While some reviews praise quick and helpful service, others express significant dissatisfaction, particularly regarding customer service interactions and the availability of change. The inability to accommodate vehicles with antennas or roof racks at the car wash is a notable service limitation. The availability of specific products, such as French vanilla drinks, also appears inconsistent.
Common Themes:
Recurring negative themes include poor customer service, lack of change, and limitations of the car wash facility. Positive feedback often mentions convenience, helpful attendants, and the presence of additional amenities like a McDonald's.
Final Assessment:
Based on the provided data, the business demonstrates areas of strength, particularly in convenience and the efficiency of some services. However, persistent issues with customer service and specific operational limitations, such as the car wash restrictions and change availability, detract from the overall customer experience. While the average rating suggests a generally positive perception, the recurring negative feedback indicates inconsistencies in service delivery. To consistently deliver high-quality and reliable service, addressing the identified weaknesses in customer interaction and operational procedures is crucial.
Everytime i go to any station for car wash they tell me cant wash here because u have antenna or roof rack . You should have taken this in consideration before upgrading your car washes machines its yor fault
Quick service and helpful attendants. Has a McDonald's in case one needs a quick meal...
The worst station i’ve been visited in my life , not the first time and not the second and not the third its happen many times with same problem which is customer service, i will just talk about the story that happen now , i go i need a cigarette: Please can you give me 1 terrea silver Her : she keep silent Me : you dont have ? Her : no i have but the problem is the change of 100 aed Me : even your’e colleague outside dont have change . Her : i dont know So i go out to her colleagues i ask , they really dont have change and they talk nicely. So i forced to take 5 pack of cigarette because she don’t have a change , how come like one of the best companies in the world hire same that people, i dont know if the problem from manger of the store or i don’t think so that from the company because i really always visit other adnoc stations but the staff was really helpful nice warm welcome . Very disappointed because is not the first time !!
This ADNOC Branch in Police College is great, it is convenient because this one is very near in my work so less hassle plus my father occationally visit here to fuel our car. They have quality service which you will love. Thumbs up for the great service they have.
Very good service, but French vanilla drink is not available
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