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Appliance Repair
AL SAQER Facilities Management LLC
Category: Auto Repair
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AL SAQER Facilities Management LLC is a business that offers a range of services. The company offers expertise as an air conditioning contractor, providing installation, maintenance, and repair for cooling systems. They also offer chimney sweep services, ensuring the safe and efficient operation of chimneys. Furthermore, the company offers electrical repair services, addressing issues with electrical systems and appliances. Finally, AL SAQER Facilities Management LLC offers services as a mechanical contractor, handling various mechanical systems and equipment.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards slightly negative based on the provided reviews and average rating of 3.3 out of 5. While some customers express satisfaction with responsiveness and professionalism, others report significant issues related to service quality, technician behavior, and perceived unethical practices.
Service Quality:
Service quality is inconsistent. Positive feedback highlights fast response times and professional teams for some maintenance requests. However, negative reviews point to unprofessional and rude technician behavior, lack of proper appointment scheduling, and potential non-compliance with safety regulations. A notable concern involves alleged attempts at overcharging for services.
Common Themes:
Recurring themes include both positive aspects like responsiveness and professionalism in certain instances, and negative aspects such as unprofessional technician conduct, issues with appointment scheduling, and concerns regarding billing practices. The parking barrier incident, while potentially outside the core service areas, reflects negatively on overall management and customer experience.
Final Assessment:
Based on the limited data provided, it is difficult to definitively conclude whether the business consistently delivers high-quality and reliable service. While there are instances of positive customer experiences, the presence of significant negative feedback regarding technician professionalism, service delivery inconsistencies, and alleged unethical practices raises concerns. The average rating of 3.3 further supports a mixed performance assessment. Potential customers should consider the reported issues and weigh them against the positive feedback when making a decision. Further investigation into the frequency and nature of these negative experiences would be beneficial for a more comprehensive evaluation.
Fast response to maintenance requests. Professional team and services every time.
Good
I am highly disappointed with Al Saqer Facilities Management. They seem to be extorting money from people by not blocking one of the three barrier which is broken. they demanded 250 and after negotiating, reduced the amount to 50 AED, which clearly indicates their practices. This is not the kind of service or integrity I expect from a management company. I urge others to be cautious and hope the company addresses this unethical practice promptly. Parking staff told me that they won’t block the broken barrier even after addressing it to them. End story they left me exit free after speaking to parking supervisor Vishal for which I had to call them. However the experience was very unnecessary and exhausting.
professional company
Very rude and not professional AC Technician. Technician did not respect the tenant, shouted at tenant and lying. No proper system at all, just waste of time. They must call tenant for appointment before attend the service request in order to avoid inefficiency. As well the person wore sandals instead of safety shoes. I am not sure if this company comply to HSE regulation.
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