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Electronics Repair
Bare
Category: Electronics Repair
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Category: Mobile phone Repair
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Category: Mobile phone Repair
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Category: Mobile phone Repair
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Bare Protection is a business specializing in device repair and protection. The company offers a range of services including comprehensive repair services for various electronic devices. As a mobile phone repair shop, the company provides expert repairs for cell phones. They also function as a cell phone accessory store, offering a selection of accessories. Additionally, the company offers screen repair services, addressing damaged screens on devices.
Overall Customer Sentiment:
Based on a large volume of reviews (268 total) and a high average rating of 4.8 out of 5, the overall customer sentiment towards [Business Name] is overwhelmingly positive. Customers frequently express satisfaction with the service received.
Service Quality and Strengths:
A significant strength highlighted in the reviews is the quality of customer service. Multiple reviewers specifically commend the professionalism, courtesy, and helpfulness of the staff, with particular individuals being mentioned positively for their excellent service and accommodating nature. The staff's knowledge and willingness to explain pricing and offers are also appreciated. The quality of installations and the overall professionalism of the team are frequently praised. The availability of a lifetime warranty is also viewed as a positive aspect of the service.
Areas for Improvement and Weaknesses:
While the majority of feedback is positive, some areas for improvement are noted. Instances of poor customer service, including long waiting times and staff being unavailable or reluctant to assist, have been reported. Concerns regarding the durability and value of certain products, specifically screen protectors, have been raised, with some customers experiencing peeling issues and questioning the long-term effectiveness and cost. Issues with warranty service quality have also been mentioned.
Common Themes:
Recurring themes in the reviews include the positive impact of specific staff members on the customer experience, the perceived quality of installations, and the value proposition of the services offered. Conversely, concerns about waiting times and the longevity of certain products are also present.
Final Assessment:
Considering the high average rating and the large volume of positive feedback, [Business Name] generally delivers high-quality and reliable service. The business excels in providing professional and courteous customer service, with knowledgeable staff contributing significantly to positive experiences. However, addressing inconsistencies in customer service availability and thoroughly evaluating the long-term performance and value of all products, particularly screen protectors, would further enhance the overall customer experience and reinforce the business's reputation for reliability.
Customer service is very good. Especially one of their staff, Elmart, has great service and always smiles at customers. I hope his colleagues will imitate him, not only at the mega mall but also at other branches...
Frankly, They are very professional and the quality is more than expected, thank you all guys, Shiv and Sana for perfect installation and great customer service. I am recommending this brand 100%.
Hi Everyone, this is long but you need to know this before installing this, i installed this 4 years back in my phone, then in my 2 smart watches and recently in my wifes phone, and now i realised this was just a scam, regardless of the all the protection ads and pricey plastic films no matter how carefully you keep it, this is gonnal peel of in at least 2 months then you go back and pay AED 35 and they re install it, and again it peels off in over a month, this will keep going and without knowing you have become there loyal customers and who keeps visiting and paying them in every 2nd month. Please install a 10 dirham silicone case it will last atleast a year and use tempered glass, gives more screen protection.
I have been a loyal customer for several years. Unfortunately, the screens of my two phones have cracked due to impact. I would like to upgrade from film to actual glass protection for my devices.
Super staff thanks elmark for you professional service too much give help and explain the price and offer
Unwelcoming customer service sorry to say Outfitters, sales associate he's reluctant to reply greeting and answering my enquiry coating S21 ultra.
Very Bad service and quality especially warranty Service
Very good customer service. Elmark is very professional and courteous. Definitely will recommend to my friends and family.
Very good service as they have lifetime warranty, friendly staff especially Mr Elmar - he is knowledgeable and very accommodating.
Waiting at the counter since 20 minutes to get my screen protector replaced.
Finally Mr.Shiv says he is busy and wants to go on a break, asked me to come later.
Poor Customer Service.
Never faced this issue earlier with Mobile outfitters.
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