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Mobile phone Repair
Qasr Al Doha Mobile Phones
Category: Mobile phone Repair
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Qasr Al Doha Mobile Phones is a mobile phone repair shop. The company offers a range of services including screen replacement, battery replacement, water damage repair, and software troubleshooting. They also provide services for unlocking phones and data recovery. The company offers repairs for various mobile phone brands and models.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards slightly negative based on the provided sample reviews and the average rating of 3.8 out of 5 from 186 reviews. While some customers express satisfaction with the service, a significant portion highlights negative experiences, particularly concerning service quality and perceived dishonesty.
Service Quality:
Service quality is a major point of contention. Positive feedback mentions professional and informative service with knowledgeable and honest staff. Conversely, negative reviews strongly criticize the service, citing issues with repair outcomes, pricing discrepancies, and poor after-sales support. Concerns about potential deliberate damage to devices after initial repair are also raised.
Common Themes:
Recurring themes in the negative reviews include issues with the final state of the repaired device, perceived overcharging compared to competitors, and a lack of willingness to provide post-repair assistance. The behavior of staff is also mentioned as a negative factor in some instances. Positive themes center around professionalism, honesty, and competitive pricing.
Final Assessment:
Based on the available data, the business appears to have inconsistencies in service delivery. While some customers experience positive and reliable service, a notable number report significant issues, impacting the overall perception of quality and trustworthiness. The average rating, while not extremely low, reflects this mixed sentiment. Potential customers should exercise caution and consider thoroughly documenting the condition of their device before and after service. The business may benefit from addressing the concerns raised in negative reviews, particularly regarding repair outcomes, pricing transparency, and after-sales support, to improve overall customer satisfaction and build a more consistently positive reputation.
Amazing service, very professional and informative. They know what they are doing and they are very honest people. Best price you can find will definitely be here!
bad guys are all working here, specially their behavior so though and they are not ready to give after sales service
Good shop
If you need to repair you phone then don't give here. Very bad service. I give my phone to change the display. (In Aximo the cost was 149.00 which i know laterly and change from there, here they charge me 175.00) While repairing the technician shows my phone and it was perfectly working and after fixing he put 5-6 rubberbands on it and told me to don't open the band for 6 hrs and as he said after I removed the band and ON the mobile and display was cracked. On sudden I went there and the technician told me that I crack the display. i think they purposely cracke after showing to get more money from the customers. Only one thing , please check the mobile conditions before leaving such shops, otherwise you will loose money again.
Very bad service ! Please don’t go to waste your time & money
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