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Electronics Repair
Axiom Telecom Mega Mall Sharjah
Category: Appliance Repair
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Category: Mobile phone Repair
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Category: Mobile phone Repair
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Category: Mobile phone Repair
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Axiom Telecom Mega Mall Sharjah, is a business that operates as a repair service, electronics store, and cell phone store. The company offers a range of services related to mobile devices and electronics. This includes providing repair services for various electronic gadgets, particularly cell phones. As an electronics store, the company offers a selection of electronic products for sale. Furthermore, as a cell phone store, the company offers mobile phones and related accessories to customers.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive experiences with staff politeness and helpfulness, particularly mentioning specific individuals. However, a significant portion of recent reviews express strong negative sentiment regarding changes in management and policies, leading to frustration and accusations of poor service and unfair practices.
Service Quality:
Based on the provided reviews, service quality appears inconsistent. Positive feedback highlights helpful and friendly staff who provide good offers and understand customer needs. Conversely, recent negative reviews strongly criticize the service related to screen protector replacements, citing issues with new policies requiring old purchase invoices, perceived incompetence, and a lack of customer respect.
Common Themes:
A recurring positive theme is the helpfulness and politeness of specific staff members. The dominant negative theme revolves around recent changes in management and policies, specifically concerning the requirement of purchase invoices for screen protector replacements, which is perceived as a significant decline in service and a deliberate attempt to avoid honoring previous commitments.
Final Assessment:
While the business benefits from positive interactions with certain staff members, the recent negative feedback regarding policy changes and their impact on customer service is a significant concern. The shift in approach to screen protector replacements has alienated some long-term customers and negatively impacted the perceived reliability and trustworthiness of the business. To improve overall customer satisfaction and perception of service quality, addressing the issues related to the new policies and ensuring consistent, customer-friendly service across all interactions is crucial. The lower average rating compared to the total number of reviews suggests that the negative experiences, while potentially fewer in number, are impactful and warrant immediate attention.
Axiom has become a company that specializes in scamming and defrauding customers. Beware of it. Recently, after a another company bought it, Axiom found legal solutions, including asking the customer to provide them with the purchase invoice when replacing the phone protective case. 5 years ago I bought it, and when I wanted to replace it, they refused because there was no invoice, knowing that Axiom has never provided a customer with a purchase invoice before Be careful of this company, Axiom, and do not deal with it, lest what happened to me happen to you... Advice
Highly Recommend this shop, The staff fawzi and amna are very polite and giving me a lot of offer what i need thank you for your effort.
thanks for everyone there fawzy and amina are so friendly, the manager there mr assem is very supported, they understand what i want Thanks again
Very poor service from Axiom. We took iPhone 14 protector 2 years back and we used to replace protector . New management changed and they are not treating customer with respect and asking to bring bills for 2 years back despite all record available in their system. They are happy to loose customers when we discussed that everytime we changing without issues . Customer support says new management changed and we can’t help .
Worst experience that took place on Wednesday 6 Nov. I was always able to change my screen protector in all axiom branches by them checking the screen protector, knowing that it is theirs, them being experts and they change it smoothly. The arab zalama that works there refused to change it for obvious reasons, him being incompetent and him not wanting to work. I walked away without changing my screen protector. And according to him it's because I didnt have the bill of the screen protector purchase I had 3 years ago, utter incompetency.
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