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Auto Repair
Bare
Category: Appliance Repair
Emax is an electronics store offering a wide range of products and services. The company offers cons...
Category: Electronics Repair
GOLDEN EYE ELECTRONICS (Br. 7) (SONY) AL-HAMRA MALL, operating under the business name GOLDEN EYE EL...
Category: Home Maintenance
Ruby General Maintenance LLC, also known as Ruby Renovation, is a business specializing in a range o...
Category: Auto Repair
Bianco Leather Spa, a shoe repair shop, offers a range of services for leather goods. The company of...
Category: Air Conditioning Repair
Atai Air Conditioning Requisites Manufacturing LLC is a manufacturer specializing in air conditionin...
Bare Protection is a business specializing in mobile phone repair and accessories. The company offers a range of services including comprehensive repair for cell phones, screen repair, and general repair services for various devices. Additionally, the company provides a selection of cell phone accessories.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.9 out of 5 from 69 total reviews, the overall customer sentiment appears to be overwhelmingly positive. While a small number of negative reviews exist, the vast majority of customers express satisfaction with the service and products received.
Service Quality:
Positive reviews frequently highlight the professionalism, knowledge, and helpfulness of the staff, specifically mentioning individuals who provided excellent service. Customers appreciate the detailed explanations of products and protection options, as well as the quality and durability of the screen protectors and other accessories. The lifetime warranty offered on some products is also a significant positive factor.
Common Themes:
Recurring positive themes include excellent customer service, knowledgeable and patient staff, high-quality products (particularly screen protectors), and the value provided by the lifetime warranty. Conversely, the negative feedback centers on perceived issues with product quality degradation over time, aggressive upselling tactics, and inconsistencies in service quality between different branch locations. There is also a concern raised about the removal of negative reviews.
Final Assessment:
Considering the high average rating and the prevalence of positive feedback, the business generally appears to deliver high-quality and reliable service. The strengths lie in their knowledgeable staff, quality products, and valuable warranty. However, the business should address the concerns raised regarding product quality consistency, upselling practices, and ensure transparency by not removing negative feedback. Addressing these areas could further enhance customer satisfaction and maintain their strong reputation.
⚠️ Don’t use their service… DON’T REMOVE THIS REVIEW! Recently got protection worth around 300 for 16 pro max. But got off in couple of days. Apart from it. Been an old client over 3 years. Never had any issue until they started replacing free of cost. Hence they have reduced the quality and the stuff is just behind upselling even customer not happy he will try selling bumper or something else. Espacially people who had original material in their watches now they are upselling with new curve watch protection for additional 200. Means they have reduce the quality and tricked old clients. I request serious management to take actions with both the staff attitude of upselling and the quality. As we forcefully had to part away after 3 years because of these recent experience. Last but not least. There were 3 recent similar negative reviews which they have removed forcefully. This branch should get closed and outfitter should be careful as it used to be amazing brand.
I replaced the scratch protection film of my Samsung S10 in the Al Hamra branch. Mr Fairoj was the one who assisted me. He was very professional and very thorough. He explained to me the necessary protection film for my phone and also explained in detail how to protect my phone and make the film last for years. Fairoj knows his job so well and went further beyond my expectation as a customer. If you ever need to put a scratch protection film, Mobile Outfitters Al Hamra mall is the place you should go. You will be a satisfied customer. Two thumbs up!
Im so disappointed.manar mall branch is amazing but hamra is bad. Who puts your product on top of an old screen protector? Very bad. What a waste of time. Paid 195 for it
Muaz fitted my screen protector on my Samsung. He did a great job and I've got a lifetime warranty. It seems a bit more expensive than a protector off an online shop or another phone shop BUT you save a lot in the long run and the quality of this protector is so much better. I've gone through 2 in a year and considering the price of the phone, you want to protect it properly. The protector is thin but tough. Thanks to Muaz and his great service. His kiosk is upstairs, opposite the cinema side, nearer the food section.
Your agent Samil is a thorough gentleman and an excellent customer service person. He guided me with all the options leaving the decision to me which one to choose. The best part was he was patient through out the process of explaining me of various options and had a smile through out. Great customer service.
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