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Auto Repair
Al Zubair Auto Care
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Al Zubair Auto Care is a business offering a comprehensive range of automotive services. The company offers auto repair and auto body work, addressing mechanical issues and restoring vehicle exteriors. They also provide auto painting services to refresh or customize vehicle appearances. For those seeking new vehicles, the company offers car dealership services and car leasing options. Additionally, they operate a car wash business for vehicle cleaning and maintain an auto care products store for customers to purchase maintenance supplies.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive for car wash services and specific staff interactions, but significantly negative regarding mechanical repairs and customer service consistency. While some customers express high satisfaction and trust, others report frustrating experiences, particularly concerning repair outcomes and communication.
Service Quality:
The quality of car wash services is consistently praised, with reviewers highlighting attention to detail and spotless results. However, the quality of mechanical repair services is a significant point of contention. Several reviews detail unresolved issues, misdiagnoses, and a lack of transparency, leading to distrust and additional costs for customers. Customer service is also inconsistent, with positive mentions of specific staff members contrasted with complaints about poor communication, long wait times, and preferential treatment.
Common Themes:
Recurring positive themes include the quality of the car wash, the professionalism and friendliness of certain staff members (specifically Faisal, Osama, Owais, and Sajjid), and the potential for the business to be a one-stop solution. Negative themes prominently feature issues with mechanical repairs, including ineffective fixes and questionable diagnoses, poor communication and follow-up, long wait times for car wash services due to reduced capacity, and inconsistent customer service. The pricing for repairs is also mentioned as potentially high, especially when issues are not resolved.
Final Assessment:
Based on the provided reviews and the overall rating of 4 out of 5 from 365 reviews, Zubair Car Wash in Dubai demonstrates strengths in its car wash services and the positive impact of certain staff members. However, the significant negative feedback regarding mechanical repairs and inconsistent customer service raises concerns about the overall reliability and quality of their garage services. While the business appears to excel in car washing, potential customers seeking mechanical repairs should exercise caution and potentially seek alternative options based on the recurring negative experiences reported. The business needs to address the inconsistencies in their repair services and improve communication and customer service across all departments to ensure a consistently high-quality and reliable experience for all customers.
I always go to this amazing garage for many years. They explain in detail what happened to my car. They are committed to return the car as what they promised with a reasonable price. The staff is composed of experienced professionals special mention to Faisal, Osama, Owais and Sajjid! You guys are the best!
I have personality visited Al Zubair Auto care, Mr. Sajid dealt us very carefully and we are very satisfied with services provide
I recently had my car serviced at Al Zubair Auto Care, and I couldn’t be more satisfied with the experience. The team is highly professional, knowledgeable, and truly dedicated to providing top-notch service. They took the time to thoroughly inspect my vehicle, explain the necessary repairs, and ensure everything was done to the highest standards. I trust their expertise completely and appreciate their honesty and transparency. The quality of their work exceeded my expectations, and my car runs perfectly after their service. If you're looking for a reliable and skilled auto care center, I highly recommend Al Zubair Auto Care. They have definitely earned my trust, and I will continue to use their services in the future!
I recently visited Al Zubai Auto Care for a car wash and I couldn’t be happier with the service! From start to finish, the experience was smooth and efficient. Faisal Ashraf, the manager who assisted me, was incredibly friendly and professional, making the whole process even more pleasant. My car looks spotless, and I can tell they truly care about the quality of their work. I highly recommend Al Zubai Auto Care for anyone looking for excellent service and a friendly atmosphere. Will definitely be coming back!
I went to this garage because It's just near my apartment. But I had a bad experience with this workshop. I paid huge amount of money to fix my car's AC. They replaced the compressor, condenser, aspention valve and then just after few days of repair, my car's AC started spewing luke warm air again. I returned it to them only to be told that the ovaporator is leaking and needs replacement - which I was given a ludicrous quote after so many follow ups. The response time was just absolutely horrible. I asked them why wasn't checked in the first place. But they gave an answer that is neither reliable nor true. I was doubtful and lost all my trust so I went to another workshop.
The worst car service center ever, I gave them my car A month ago to sort a very small thing, they informed me many things want to be replaced, I said yes, I paid 2200AED for nothing, later on i had to go to the garage i used to do the maintenance there, to check the car again. They charged me 2200AED and did not fix anything. My recommendation do not go there ever, you can go only for washing your car. But mechanic stuff no. I’ll write every where about them
They have reduced car wash slot to one now so it’s hours of waiting and they don’t follow first come first served, know their focus more into repairs then close the car wash completely if they can’t offer proper service.
Very bad customer service. They care about customers they know. others time comes last even your appointment is first
Very good service , very fair in prices , highly recommended, they maintain high quality.
Zubair Car Wash in Dubai offers exceptional service with impressive attention to detail. The staff is professional, efficient, and always ensures every vehicle leaves spotless inside and out. Their customer service is top-notch, and they consistently deliver quality results. In addition to car wash services, they also have a garage offering car maintenance and repair, making it a one-stop solution for all your car care needs. Highly recommended!