Al Zubair Auto Care

26 26th St - Al Quoz - Al Quoz Industrial Area 2 - Dubai

A
Business Listing

Auto Repair

Auto Repair

Al Zubair Auto Care

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About Al Zubair Auto Care

Al Zubair Auto Care is a business offering a comprehensive range of automotive services. The company offers auto repair and auto body work, addressing mechanical issues and restoring vehicle exteriors. They also provide auto painting services to refresh or customize vehicle appearances. For those seeking new vehicles, the company offers car dealership services and car leasing options. Additionally, they operate a car wash business for vehicle cleaning and maintain an auto care products store for customers to purchase maintenance supplies.

AI Generated Sentiment, based on recent reviews:


Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive for car wash services and specific staff interactions, but significantly negative regarding mechanical repairs and customer service consistency. While some customers express high satisfaction and trust, others report frustrating experiences, particularly concerning repair outcomes and communication.
Service Quality:
The quality of car wash services is consistently praised, with reviewers highlighting attention to detail and spotless results. However, the quality of mechanical repair services is a significant point of contention. Several reviews detail unresolved issues, misdiagnoses, and a lack of transparency, leading to distrust and additional costs for customers. Customer service is also inconsistent, with positive mentions of specific staff members contrasted with complaints about poor communication, long wait times, and preferential treatment.
Common Themes:
Recurring positive themes include the quality of the car wash, the professionalism and friendliness of certain staff members (specifically Faisal, Osama, Owais, and Sajjid), and the potential for the business to be a one-stop solution. Negative themes prominently feature issues with mechanical repairs, including ineffective fixes and questionable diagnoses, poor communication and follow-up, long wait times for car wash services due to reduced capacity, and inconsistent customer service. The pricing for repairs is also mentioned as potentially high, especially when issues are not resolved.
Final Assessment:
Based on the provided reviews and the overall rating of 4 out of 5 from 365 reviews, Zubair Car Wash in Dubai demonstrates strengths in its car wash services and the positive impact of certain staff members. However, the significant negative feedback regarding mechanical repairs and inconsistent customer service raises concerns about the overall reliability and quality of their garage services. While the business appears to excel in car washing, potential customers seeking mechanical repairs should exercise caution and potentially seek alternative options based on the recurring negative experiences reported. The business needs to address the inconsistencies in their repair services and improve communication and customer service across all departments to ensure a consistently high-quality and reliable experience for all customers.

Amenities
Credit cards Gender-neutral toilets Mechanic Oil change On-site parking On-site services Toilet Wheelchair-accessible entrance
Map
Overall Google Reviews
4.0 (365 reviews)
Review 1 of 10
A
4 (365 reviews)
Member since
May, 05 2025
Location
26 26th St - Al Quoz - Al Quoz Industrial Area 2 - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 08:30 AM - 10:30 PM
Tuesday 08:30 AM - 10:30 PM
Wednesday 08:30 AM - 10:30 PM
Thursday 08:30 AM - 10:30 PM
Friday 08:30 AM - 10:30 PM
Saturday 08:30 AM - 10:30 PM
Sunday 08:30 AM - 10:30 PM
Services
Auto body shop
Auto care products store
Auto painting
Auto repair shop
Car dealer
Car leasing service
Car wash
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