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Auto Repair
Al Qusais Garage
Category: Auto Repair
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Al Qusais Garage, operating under the business name Al Qusais Garage, is a car repair and maintenance service provider. The company offers a comprehensive range of services to keep vehicles in optimal condition. These services include general car repairs, routine maintenance such as oil changes and filter replacements, brake services, engine diagnostics and repair, transmission services, and electrical system repairs. They also provide services like tire rotation and balancing, wheel alignment, and air conditioning system maintenance and repair. The company aims to provide reliable and efficient solutions for various automotive needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 3.5 out of 5 across 170 reviews. While a significant portion of reviews highlight positive experiences, a notable number express strong dissatisfaction.
Service Quality:
Strengths in service quality are frequently mentioned, particularly regarding body work, paint matching, and seamless repairs. Customers appreciate the professionalism, responsiveness, and perceived honesty of the staff in many instances. Positive feedback also extends to routine maintenance and the efficiency of repairs. However, significant weaknesses are also reported, including poor paint jobs requiring rework, issues with parts authenticity, and concerns about the quality of work in general.
Common Themes:
Recurring positive themes include excellent body work, accurate paint matching, professional and responsive staff, fair pricing, and trustworthiness. Conversely, negative themes consistently revolve around poor customer service, rude staff behavior, perceived dishonesty, overpricing, and issues with the quality of repairs, particularly paintwork. The handling of insurance claims also appears to be a point of contention for some customers.
Final Assessment:
Based on the available data, Al Qusais Garage demonstrates the capability to deliver high-quality service, particularly in body work and paint repairs, as evidenced by numerous positive reviews. However, the presence of significant negative feedback regarding customer service, pricing, and the consistency of repair quality indicates potential areas for improvement. While the garage appears to be a reliable option for some services, potential customers should be aware of the reported inconsistencies and exercise due diligence, especially when dealing with insurance claims or complex repairs. The overall assessment suggests a business with the potential for excellent service but with notable inconsistencies impacting the customer experience.
1. Professional and Reliable Service ⭐⭐⭐⭐⭐ The staff of Al Qusais Garage is knowledgeable, professional, and always willing to go the extra mile. They explain everything in detail and give you honest advice. I trust them completely with my car. 2. Quick and Efficient Repairs ⭐⭐⭐⭐⭐ "I had an issue with my brakes, and Al Qusais Garage was able to fix it the same day! The service was fast, and they even gave me a courtesy car to use while mine was being repaired. Excellent customer service, and my car is running perfectly now! 3. Fair Prices and Quality Work ⭐⭐⭐⭐⭐ Al Qusais Garage offers reasonable prices without sacrificing quality. They give transparent estimates and stick to no hidden charges. The team is friendly, and the work they do is top-notch. Highly recommend to anyone looking for a reliable garage. 4. Honest and Trustworthy Mechanics ⭐⭐⭐⭐⭐ "As someone who doesn’t know much about cars, it’s hard to find a trustworthy mechanic, but Al Qusais Garage is the real deal. They always explain things in simple terms and never push unnecessary repairs. I appreciate their honesty and will definitely keep coming back. 5. Great experience for routine maintenance ⭐⭐⭐⭐⭐ "I took my car in for routine maintenance, and I was impressed with how smoothly everything went. The appointment process was easy, and I didn’t have to wait long. The staff is courteous and professional, and my car is running like new again.
Bunch of dishonest people running the Garage. Over-priced for both the parts and services. Do not trust them! Better do not go to them, avoid if you can. They will rip you off your wallet.
Excellent job done! I had my car given in for repair last year October. I waited to see the quality of denting painting as through time, cheap quality wears off changing the color. But Al Qusais is now a trusted place to opt for if needed with or without insurance as the price is not ridiculously high like many others. I would say, it is worth and value for money. This is my honest opinion and feedback upon my experience. The only negative feeling I had when I found my fuel tank went completely empty. 🙂 I did a full car polish. I love the shine. Good Job Al Qusais Team. 👍 P.s : my comments for only for body work. Not for mechanical.
Highly recommend this garage. Safe and spacious area for vehicles and excellent service by management. Very kind-hearted and sincere. They'll definitely get the job done! Keep up the awesome work guys! Thank-you for sorting my vehicle out. Much appreciated.
I don’t recommend this place especially if it’s through insurance. Please ensure your parts that are changed are original from the garage. Paint job had to be redone due to a poor job. If you speak to them, they might resolve your issue but still a waste of 2 to 3 weeks, your car will be parked in the heat on the sand area next to the garage.
I have an old 2001 Camaro that never had an accident, a Nissan Patrol ran a stop sign and hit my whole right side, see pictures. AlQusais Garage did such a fantastic Job that I could not see any waves or paint mismatch, and the paint is Pewter that is very hard to match. I highly recommend them for body work, excellent job. Please see before and after photos.
Poor customer service, including unresponsive staff and unprofessional behavior, can greatly impact the overall experience.
It's important to research and choose reputable garages, read reviews, and get recommendations to avoid such negative experiences.
The staff was very professional and responsive. I am very satisfied with how my bumper was fixed: the color and gloss match perfectly, you really can't see what was fixed because of how seamless the body work was. I recommend it!
Very bad service Workshop, They don't know how to behave. I visited the work shop for accident repair, but after talking to the arrogant people, I took my car to my friend's work shop and repair done .Adamjee insurance have all last grade work shops in their list, but this Qusais garage is worst. He didn't even look at the car and he was telling he will repair it, talking like villain style in hindi movies,
Very rude behavior of the staff, bullshit person is dealing for insurance, he doesn’t know how to talk to costumers not recommended at all