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Air Conditioning Repair
Al Qoze Electromechanical
Category: Auto Repair
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Al Qoze Electromechanical is a business specializing in various aspects of air conditioning and HVAC systems. The company offers services as an air conditioning contractor, handling installations and projects. They also provide air conditioning repair services, addressing issues with existing units. Furthermore, Al Qoze Electromechanical operates as an air conditioning store, likely selling equipment and parts. Their expertise extends to being an HVAC contractor, indicating a broader scope of services related to heating, ventilation, and air conditioning systems. The company offers a comprehensive range of solutions for residential and commercial climate control needs.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the average rating of 4.4 out of 5 across 11 reviews. While the majority of feedback highlights positive experiences, there is a notable instance of significant dissatisfaction regarding communication and responsiveness.
Service Quality:
Strengths in service quality are frequently mentioned, with customers describing the team as extremely professional, helpful, and experienced. The ability to resolve difficulties effectively and complete jobs efficiently without compromising quality are also highlighted as positive aspects. However, a significant weakness is identified in the area of communication and accessibility, with a specific instance detailing difficulties in reaching personnel and receiving timely responses.
Common Themes:
Recurring positive themes include professionalism, helpfulness, experience, and efficient problem resolution. The primary negative theme revolves around poor communication, unresponsiveness, and difficulty in contacting the business or its representatives.
Final Assessment:
Based on the available data, the business generally demonstrates a strong capacity for delivering high-quality and reliable HVAC services, as evidenced by the high average rating and positive feedback on professionalism and technical expertise. However, the isolated but significant negative feedback regarding communication and responsiveness suggests a potential area for improvement. While the majority of customers appear satisfied, addressing the reported communication issues is crucial for ensuring consistent customer satisfaction and maintaining a positive reputation.
Called landline, they directed me to someone called Rahul, who didn’t answer my calls all thorough the day and my WhatsApp messages.. finally got a response from him the next late evening where I was ince again redirected to contact Vinoth, who also does not answer phone calls nor responds to messages.. Clearly, they nor their management is interested.
Extremely professional, helpful. Resolves all the difficulties perfectly. Amazing service, very experience team and great Owner and Management.
Good service
Highly recommended. Recently worked with them and had a wonderful experience - extremely professional and reliable.
I found them very professional. They were able to get the job done with in a short span of time without compromising on the quality.
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