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Bicycle Repair
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Al Hamra Bicycles & Repair is a comprehensive bicycle business offering a range of services. The company offers bicycle repair services, catering to various maintenance and fixing needs. For those looking to ride without purchasing, the company offers a bicycle rental service. As a retail outlet, the company offers a bicycle store with new bicycles for sale. They also operate as a bicycle wholesaler, supplying bicycles in larger quantities. Beyond bicycles, the company offers electrical repair services. Additionally, the company offers a selection of used bicycles for sale, providing more affordable options.
Overall Customer Sentiment:
Based on a collection of 10 reviews and considering the total of 158 reviews with an average rating of 4 out of 5, customer sentiment towards Al Hamra Bicycles appears mixed, leaning towards positive overall but with significant areas of concern highlighted in a subset of reviews. While many customers express satisfaction with purchases, pricing, and helpful staff, a notable portion of feedback points to negative experiences related to service quality and staff attitude.
Service Quality:
Reviews indicate variability in service quality. Positive feedback highlights good prices and excellent service in some instances, particularly regarding new purchases. However, a recurring theme in negative reviews is poor service execution, including extended repair times, unresolved issues after service, unclear and changing pricing, and a lack of accountability. Specific instances of damage occurring during repair and lost parts are also mentioned.
Common Themes:
Key strengths identified include competitive pricing on new items and helpfulness from some staff members. Conversely, significant weaknesses revolve around the repair service process, transparency in pricing, and the attitude and professionalism of certain staff members. Negative interactions with staff, including rudeness and lack of engagement, are a prominent concern in several reviews.
Final Assessment:
While Al Hamra Bicycles appears to be a viable option for purchasing new bicycles and scooters, the consistency and reliability of their repair and service operations are questionable based on the provided reviews. The disparity between positive purchase experiences and negative service encounters suggests potential inconsistencies in operational procedures or staff training. To consistently deliver high-quality and reliable service, the business should address the issues related to repair turnaround times, pricing transparency, and staff conduct, particularly in customer interactions. The overall average rating suggests a generally positive perception, but the detailed negative feedback indicates critical areas requiring immediate attention to improve customer satisfaction and trust.
Awful. They lost the mounting straps for an expensive lock when servicing my bicycle. Then argued they werenβt important. They have failed to answer requests to replace the lost items.
good store can you come daily if you want all thing nice sotre
I came to fix my scooter but they broke it instead
I have very bad!experience yesterday in Al hamra bicycle the salesman is very rude and shouting at me because the shop is close and I call the number is posted in the shop door why youβre putting numbers if you donβt want to call you itβs easy to say close and we open like this time not shouting on me and he said he will call police sounds like crazy Iβm customerβ¦the salesman itβs very bad attitude please management take action your salesman attitude Iβm a customer and I already buy 2 scooter in this shop and I will never comeback so sad donβt say your salesman itβs train properly because he donβt know how to talk to the customer
It was a great experience with Al Hamra Bicycles. I recommend this store. Thank you.
Just bought new scooter from here in very good price im very satisfied customer from AL Hamra Bicycles highly recommended ππβΊοΈ
Terrible experience at Al Hamra. I came in looking for a simple scooter repair and ended up wasting both time and money. The staff seemed disinterested and barely acknowledged my questions. it felt like I was bothering them just by being there. They promised a two-day turnaround, but it took over a week, and the scooter still had issues when I picked it up. Prices were unclear and kept changing, and no one took accountability. Definitely not going back β avoid this place if you value decent service and transparency.
Terrible experience at Al Hamra. I came in looking for a simple scooter repair and ended up wasting both time and money. The staff seemed disinterested and barely acknowledged my questions. it felt like I was bothering them just by being there. They promised a two-day turnaround, but it took over a week, and the scooter still had issues when I picked it up. Prices were unclear and kept changing, and no one took accountability. Definitely not going back β avoid this place if you value decent service and transparency.
There was a pakistani sales person who was very rude in the first place and whenever i asked about the price he would tell me as if i am forcing him and was using phone never recommend this bad shop
Very nice shop and very helpful staff Good prices and excellent service
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