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Auto Repair
Al-Futtaim Body & Paint - Ras Al Khaimah
Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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Al-Futtaim Body & Paint - Ras Al Khaimah, offers comprehensive auto repair services. The company provides expert body and paint work, addressing everything from minor scratches and dents to major collision damage. Services include panel beating, paintless dent repair, and full vehicle resprays using high-quality materials and advanced techniques. They also offer chassis alignment and structural repairs to ensure vehicle safety and integrity. Additionally, the company provides detailing services to restore the vehicle's appearance. With a focus on precision and customer satisfaction, Al-Futtaim Body & Paint aims to return vehicles to their pre-accident condition or better.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided reviews and the average rating of 3.7 out of 5 from 13 total reviews, customer sentiment appears mixed, leaning towards positive but with notable areas for improvement. While several customers express satisfaction with specific aspects of the service, particularly regarding the performance of certain staff members and timely delivery, others highlight significant issues with communication and appointment management.
Service Quality:
Positive feedback frequently mentions the helpfulness and sincerity of the workshop staff, with specific individuals being praised for their proactive and efficient service. The ability to deliver vehicles on time is also noted as a strength. However, the reviews also indicate inconsistencies in service quality, particularly concerning communication protocols and the handling of customer issues. Instances of unresolved problems and a lack of follow-up suggest potential gaps in the service delivery process.
Common Themes:
A recurring positive theme is the positive impact of specific service advisors on the customer experience, highlighting the importance of individual staff performance. Conversely, a significant negative theme revolves around communication breakdowns, including issues with internal communication, lack of updates, and problems with appointment scheduling and management.
Final Assessment:
The business demonstrates the capacity to provide high-quality and reliable service, as evidenced by positive feedback on repairs and staff performance. However, the presence of significant negative feedback, particularly concerning communication and issue resolution, indicates that the service is not consistently reliable for all customers. To enhance overall customer satisfaction and reliability, the business should focus on improving communication channels, ensuring consistent follow-up on customer issues, and streamlining the appointment process. Addressing these areas would likely lead to a more consistently positive customer experience and a higher average rating.
i am not happy about appointments and dealing
I had a good experience in this workshop. They were very sincere and helpful. They were updating me about the jobs done on regular basis. Zeeshan was the service advisor who helped me to get our car work finished early.
Mohamed Zeeshan in the service section is an active guy, welcoming and very helpful
Mohammad Zeeshan was my advisor for the body shop repair. He provided excellent service and delivered the car on time.
Today I got call from call center and they told me that my issue is closed I was shocked they told me that someone already spoke to me and it’s not true because no one spoke to me this means even Al Futtim has internal communication problems 🤔 after 2 weeks they are calling me asking me how was the problem solved and I told them the problem is not solved because since 2 weeks no one called me 🤔
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