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Appliance Repair
Al Aabir Elect. Devices Maintenance LLC (A division of Paramount Kitchen Equipment & Spareparts)
Category: Auto Repair
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Al Aabir Elect. Devices Maintenance LLC, a division of Paramount Kitchen Equipment & Spareparts, is a comprehensive provider for the food service industry. The company offers a wide range of services including appliance repair, supplying appliance parts, and operating as a kitchen supply store. They function as an appliance store, offering bakery equipment, commercial refrigerators, food machinery, and food processing equipment. Additionally, the company serves as a restaurant supply store, providing essential equipment and parts for various food service operations.
Customer Review Summary and Business Assessment
Overall Customer Sentiment:
Based on the provided reviews and the overall rating data (32 reviews, 4.6 average rating), the general customer sentiment appears to be largely positive, indicating a favorable perception of the business. However, a notable minority of reviews express significant dissatisfaction, particularly concerning service quality and post-sales support.
Service Quality and Reliability:
While some customers report positive experiences with equipment supply and product quality, there are concerning reports regarding service delivery, particularly within the spare parts and installation teams. Issues highlighted include unprofessionalism, poor communication, and inadequate response times for repairs. The reliability of equipment is also questioned in one instance, with reported failures occurring shortly after installation.
Common Themes:
Recurring positive themes include the supply of high-quality brands and competitive pricing. Conversely, negative themes consistently revolve around challenges with service, specifically in the areas of spare parts availability, delivery and installation processes, and post-sales support/repair responsiveness. Communication and accessibility of management are also cited as areas for improvement.
Final Assessment:
The business demonstrates strengths in providing quality equipment and competitive pricing, contributing to a generally positive overall rating. However, the inconsistencies and significant negative feedback regarding service execution, particularly in critical areas like spare parts, installation, and post-sales support, represent a notable weakness. While the majority of customers appear satisfied, the reported issues are substantial and could impact customer trust and future business. To consistently deliver high-quality and reliable service, the business should focus on addressing the identified shortcomings in service delivery processes and improving communication and responsiveness across all customer touchpoints.
Have been doing business with them for sometime now and all is well from my experience
High quality brand with good price and pefect support after sales..
Poor service in spare parts team shj Br
The equipments required for my restaurant and supermarket, all supplied with outstanding treats joined ❤️😜
Very unprofessional people. I order my complete kitchen to them and then the manager of Al Qouz branch went on holiday. I was like a beggar by the assistant Mr shafi. Very very bad treatment in delivery installation of the equipment. Now within 1 months the machines are starting to fail the response for repairing is very very poor and not professional. Owner and partner never take the call and always avoids coming in the front. I will think hundred times before ordering again to this company in the future.
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy