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Auto Repair
High Tech Auto Maintenance Centre LLC
Category: Auto Repair
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High Tech Auto Maintenance Centre LLC is an auto repair shop offering a comprehensive range of services. The company offers general maintenance, including oil changes, filter replacements, and fluid checks. They also provide more complex repairs such as engine diagnostics and repair, transmission services, brake repair, suspension work, and electrical system troubleshooting. Additionally, the company offers air conditioning service and repair, tire services including mounting and balancing, and wheel alignment. They cater to various makes and models of vehicles, aiming to provide reliable and efficient automotive care.
Overall Customer Sentiment:
Based on a total of 145 reviews with an average rating of 4 out of 5, the overall customer sentiment appears to be generally positive, although there are notable instances of significant dissatisfaction. While a majority of customers report positive experiences, a concerning minority highlight serious issues with service quality, reliability, and integrity.
Service Quality and Reliability:
Positive reviews frequently praise the quality of work, timely completion of repairs, and professional staff. Specific individuals, such as Omar and Kumar, are mentioned positively for their professionalism and helpfulness. However, negative reviews strongly contradict this, citing subpar work, failure to meet promised timelines, and a lack of accountability. Issues such as incorrect repairs, damage to other vehicle parts during service, and refusal to address subsequent problems are reported.
Common Themes:
Recurring positive themes include efficient service, accurate diagnoses, reasonable pricing, and positive interactions with specific staff members. Conversely, negative themes consistently revolve around a perceived lack of honesty, unfulfilled promises, poor communication, and unprofessional conduct. The issue of reliability and trust is a significant point of contention in the negative feedback.
Final Assessment:
While the average rating and a portion of the reviews suggest a capable service provider, the severity and consistency of the negative feedback regarding dishonesty, unreliability, and poor quality control are significant concerns. The disparity between positive and negative experiences suggests potential inconsistency in service delivery or management oversight. Prospective customers should be aware of the reported risks and consider these factors when evaluating this business for their automotive needs.
Absolutely Untrustworthy and Unprofessional – Stay Away!
I am utterly disappointed and enraged by the disgraceful service at this garage. After my Range Rover Velar was involved in an accident, my insurance company, SALAMA, recommended this place for repairs. What a mistake! It took them over two weeks to supposedly fix my car, and when my driver picked it up (they claimed it was fully repaired), the very next morning I discovered the cruise control was inoperative.
Upon returning to the garage, their response was shocking and unacceptable. They blatantly refused to address the issue, rudely informing me that it was my problem now. When I explained that my driver had only just picked up the car, they didn’t even flinch. To make matters worse, I learned from another reputable garage that these guys knew about the necessary procedure to fix the cruise control but chose to ignore it.
Their lack of responsibility and customer care is appalling. This garage is a complete fraud and their business practices are deceitful. Please, save yourself the time, money, and frustration by avoiding this garage at all costs. They don’t deserve any business!
Best service ever I had with professional staff
best workshop in sharjah where i had Awesome experience. Kumar is very helpful there. thanks hightech
From my experience it’s amazing service center . High quality work and their advice about the vehicle totally correct. The price is very reasonable. Moreover, the center manager Mr. Kumar and Mr Omer is very professional in his work and supporting and advising the customers for the best all times. Thank you.
Had a dent and needed a paint job, but the guys somehow painted my rims with it, i think it depends on the worker so it’s a 50/50 if your getting a good service or nah, and about the dent.. it was fixed but how do you paint the rims is something I’ll never understand.
I went to change my windows because someone crashed my door and they ended up stealing a piece from my door. I couldn’t have control anymore from the driver side. BE CAREFUL FROM THE LEBANESE GUY HE IS A SCAM
Non-professional work , if you have the choice dont go there !
They have completed the job with in the promised time frame. And it was exactly as agreed. With their transparency and integrity you guys have my trust. Thanks to Omar, Kumar and the entire team
Unreliable Service at High-Tech Garage - Beware of False Promises
My experience with High-Tech Garage, particularly with Kumar and the manager Omar, was nothing short of disappointing. I found their lack of honesty and integrity to be deeply troubling, as they consistently failed to deliver on their promises.
During my visit to High-Tech Garage, Kumar assured me that the repairs on my vehicle would be completed promptly and efficiently. However, not only did they fail to meet their promised timeline, but the quality of the work done was also subpar.
Omar, the manager, was no better. He made grand promises about the exceptional service and expertise offered by their garage, but it became evident that these were merely empty words. The lack of transparency and accountability in their dealings left me feeling frustrated and deceived.
It is clear that the team at High-Tech Garage cannot be trusted to uphold their commitments and provide reliable service. I urge others to exercise caution when considering this garage for their automotive needs, as their track record of dishonesty and unfulfilled promises is cause for serious concern.
In conclusion, my experience with High-Tech Garage, Kumar, and Omar was a regrettable one, and I would strongly advise against putting your trust in this establishment. Look elsewhere for a garage that values honesty, reliability, and integrity in their service delivery.
Worst service ever
Very slow
No proper communication
No promises
Completely irresponsible
Not recommended