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Tire Repair
AG CARS Services LLC, RAK
Category: Auto Repair
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AG CARS Services LLC is a car repair and maintenance service business. The company offers a comprehensive range of services to keep vehicles in optimal condition. These services include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs, including engine diagnostics and repair, brake services, suspension work, and electrical system troubleshooting. Additionally, the company offers services like tire rotation and balancing, wheel alignment, and air conditioning system maintenance. Their aim is to provide reliable and efficient service to ensure the safety and performance of their customers' vehicles.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.7 out of 5 from 1253 reviews, the general customer sentiment towards AG Car Service appears to be overwhelmingly positive. The high average rating suggests a strong track record of customer satisfaction. However, the inclusion of several negative reviews indicates that while the majority of customers have positive experiences, there are instances of significant dissatisfaction.
Service Quality and Strengths:
Positive reviews frequently highlight the quality of repair and maintenance work, with customers expressing satisfaction with the results, particularly for complex jobs like restoring older vehicles and AC repairs. Professionalism, efficiency, and attention to detail are recurring themes in positive feedback. Specific individuals within the service team are also commended for their support and assistance. The speed of service is mentioned positively in some instances.
Weaknesses and Areas for Improvement:
The negative reviews reveal significant areas for concern. Issues include poor communication, rudeness from staff, and a lack of transparency regarding pricing and repair recommendations. Instances of unsatisfactory paintwork, including uneven application, scratches, and paint contamination on other parts of the vehicle, are reported. There are also complaints about delays in providing estimates and a refusal to refund diagnostic fees even when customers choose not to proceed with the recommended repairs due to perceived overcharging. Lack of follow-up from management on customer complaints is also a negative point.
Common Themes:
Positive themes center around effective repairs, professional interactions, and efficient service delivery. Negative themes consistently point to issues with customer service, transparency in pricing and diagnostics, and quality control in specific service areas like painting. The contrast between the high overall rating and the severity of some negative experiences suggests inconsistency in service delivery.
Final Assessment:
AG Car Service appears to be a business that generally provides high-quality and reliable service, as evidenced by its strong average rating and numerous positive reviews. Customers often praise the technical expertise and efficiency of the team. However, the presence of significant negative feedback, particularly concerning customer interaction, pricing transparency, and quality control in certain services like painting, indicates that the business needs to address these areas to ensure a consistently positive customer experience for all. While the majority of customers seem satisfied, the issues raised in the negative reviews are serious and warrant attention to maintain trust and reputation.
Excellent service and best place in town for your all vehicle service needs. Thank you so much Umair for all the support and assistance. It was a pleasure!
Good people and better service. These guys work fast and efficiently. They had my car for 24 hours and my sideview mirror was replaced. The work was done easily and they even managed to fix a few scratches that i had not noticed. Job well done and enjoyed their coffee as well. Highly recommend.
I wanted to take a moment to express my gratitude to AG Car Service for their exceptional work on repairing my AC. Not only did they fix it within two days, but the quality of the service was outstanding. I truly appreciate their professionalism, efficiency, and attention to detail. Thank you for getting my car back in top shape so quickly .
November 1, 2024 I took my nissan sunny for oil change and inspection for which I paid 250 AED plus VAT. They didn't give me the invoice and inspection report. Today is 5 November ,2024. The same issue I faced it in June 2024. Not recommended for others who want to go AG Cars for car service
One of the worst car service ever in RAK , car given to them for full paint but I got it with scratches and very dirty , stuff their ignores customers calls very poor of informations
I called their GM to complain twice his office told that he will call back but nothing happened
Just imagine that
Even not deserve single star but nothing less to chose
Not recommended this place at all , never bring your car here guys
Terrible Experience – Never Coming Back
I wish I could give this place zero stars. As a loyal customer for over a year, I expected decent service, but this recent experience was the worst. . When I asked the staff what was going on, they were rude and dismissive, saying they were "busy."
To make matters worse, when I finally got my car back, had to take it back, and instead of apologizing, they acted like it was my fault. They didn’t even offer a discount for their mistake.
This isn't the first time I’ve noticed the quality of their service declining, but after this, I’m done. Save your time, money, and sanity – go somewhere else!
Thanks to Mr.Amin for taking excellent care of my car during the repair process. His professionalism, attention to detail, and dedication were truly impressive. He kept me informed at every step and ensured the work was completed with precision and care.
These guys have shaped up my old Mustang Convertable and it looks & drives like new! Ameen is a reliable, honest & competent business partner, always on the look for best quality & lowest price. Well done, Gentlemen!
Unproffessional and bad painting....!!! Do not damage your car by giving car here...
This is genuine review from my experience..I dont know why other people are putting five star reviews. Dont believe...!!!
My car (porsche cayenne) gave here by insurance due to an accident. There was only minor scratches on one corner of bumper. They painted all my bumper very unproffessionally. When I got the car I am surprised that painting is uneven, gaps between fitted parts and paint scattered to all other body parts. Then I returned my car and they again repainted full bumper. Now I can see many pinholes on the paint, also paint particles inside my headlights and other body parts....
Very bad expereince - Avoid AG Cars in RAK!
I had a frustrating experience at AG Cars that I feel compelled to share. After noticing some noise from the steering of my 2016 Kia Sportage, I visited this shop based on their assurances of thorough inspections. Mr. Asfar, the representative, initially suggested a significant issue with the steering rack and provided an initial estimate of 16,000 AED for repairs, which seemed excessively high. He then said we'll give you a discounted estimate with the used parts and they have already inquired for the cost of used parts.
I was told I have to pay 250 AED + VAT for the estimate, which is adjustable. They delayed a whole week to give me a revised estimate, and when I finally had my car checked elsewhere, I found that the actual cost of necessary repairs was only about 10% of their estimate. When I reached out to AG Cars for a refund of the initial charge as I'll not continue with them, I was informed that they would not refund or adjust the amount for future services unless I accepted their inflated estimate.
This feels like a blatant cash grab. I understand that diagnostic fees are standard, but the way they operate lacks transparency and fairness. I recommend looking elsewhere for car services to avoid being overcharged and misled.