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Auto Repair
Hyundai Service Center - RAK
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Hyundai Service Center - RAK, part of the Hyundai UAE network, offers comprehensive automotive services. The company provides expert car repair and maintenance, ensuring vehicles are kept in optimal condition. Additionally, a convenient chauffeur service is available, adding a layer of ease for customers. These offerings highlight the company's commitment to providing a full spectrum of services for Hyundai owners.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.1 out of 5 from 171 reviews, the general customer sentiment appears to be moderately positive, although there are notable areas of dissatisfaction. While a significant portion of customers express satisfaction with the service, a concerning number of negative reviews highlight significant issues.
Service Quality:
Reviews indicate a mixed experience regarding service quality. Positive feedback often praises specific staff members for their expertise and customer service orientation, and some customers are willing to travel significant distances for the service. However, negative reviews point to serious concerns, including unprofessional communication, potential damage to vehicles during service, and a perceived lack of technical competence among some staff.
Common Themes:
Recurring themes in the reviews include both positive and negative aspects. Positive themes center around friendly and fast service, as well as the helpfulness of specific individuals. Conversely, negative themes frequently mention poor communication, difficulty in contacting the business, and issues with the quality of repairs or maintenance performed, including instances where vehicles were reportedly returned in a worse condition.
Final Assessment:
While the business benefits from a generally positive overall rating and some strong positive feedback, the presence of significant negative reviews, particularly concerning communication and the quality of repair work, suggests inconsistencies in service delivery. To ensure consistently high-quality and reliable service, addressing the issues raised in the negative feedback, particularly regarding staff training, communication protocols, and quality control during service, is crucial. The business demonstrates the capacity for positive customer experiences, but the negative feedback indicates areas requiring immediate attention to improve overall customer satisfaction and trust.
Great service! I live in Dubai and always come to RAK to service my car as staff is very friendly and fast - especially Zaher.
I have always maintained my car with Hyundai Sh. zaid Road Dubai now it above 120k km.. I came to RAK because Dubai is Fully booked and i need to do renewal of the mulkiya soon.. Rak Hyundai sevice center had a good rating and i burnt fuel all the way from dubai to you guys just for service ..i leant of a growing crack on my wind shield drivers side sometime on the way back to dubai after service i checked it and its due to an impact with a tool. I reported this but since i had already left the service centre i have to incur the whole cost of replacing the whole windscreen as in they have denied it and claimed it on may be a stone on the road.. i never had any issue on the road with stones.. . my advice check your car properly after service
So unprofessional, they don't even answer your calls and instead divert their phone lines to busy. I've tried calling them so many times to book an appointment for my car inspection. I don't know if the branch in-charge is even doing any kind of customer service audits for his team, especially in RAK. SO UNPROFESSIONAL. I wish there was a ZERO Rating I'd love to give that to you guys. VERY VERY DISAPPOINTED.
The thing I hate most about my Hyundai car is the service center in rak. None of the workers know how to conduct proper tests or fix the actual parts that are wrong with the car and return the car more broken than I left it with them. This place needs to get better hires.
Very Good , Ask for Mujeeb in Service Center and for Spare parts ask for Mr. Aneez, very well trained and customer service oriented person. I am been dealing with for the past 5 yrs for my personal car
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