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Tire Repair
Kia Service Center _ Rak
Category: Auto Repair
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Al Majid Motors Co. LLC, operating as a Kia Service Center in Ras Al Khaimah, offers comprehensive car repair and maintenance services. The company provides routine maintenance such as oil changes, filter replacements, and fluid checks to ensure optimal vehicle performance. They also handle more complex repairs, including engine diagnostics, brake system servicing, suspension repairs, and electrical system troubleshooting. Specialized services like wheel alignment, tire rotation, and air conditioning system maintenance are also available. The company utilizes genuine Kia parts and employs trained technicians to deliver high-quality service, aiming to keep vehicles running smoothly and reliably.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.3 out of 5 from 87 reviews. While a significant portion of customers express satisfaction with the service and staff, a notable minority report negative experiences, particularly concerning communication and facility comfort.
Service Quality:
Service quality is perceived as generally good, with some customers highlighting professionalism and effective repairs. However, inconsistencies are evident. Issues such as inadequate initial repairs, lack of communication regarding service progress, and cleanliness concerns during vehicle handover detract from the overall service quality for some customers.
Common Themes:
Recurring positive themes include good service execution and positive interactions with specific staff members. Conversely, negative feedback frequently centers on poor communication (unanswered calls, lack of updates), uncomfortable waiting area conditions (temperature, lack of amenities), and occasional lapses in attention to detail during the service process (e.g., cleanliness).
Final Assessment:
Based on the available data, the business demonstrates a capacity for delivering good service, as reflected in the positive average rating and satisfied customer feedback. However, the presence of recurring negative themes, particularly regarding communication and customer comfort in the waiting area, indicates areas for improvement. While the business appears to provide reliable service for many, addressing these specific weaknesses is crucial to consistently deliver a high-quality customer experience and maintain a strong reputation.
A couple of months ago, I had the worst experience ever with this kia service centre but decided not to write a bad review and heart their reputation and to give them another chance. I went back to them for a service yesterday and got an even worse service too so I thought to myself no, this is getting worse and worse and decided to write this review. About 4 months back, I took my new car for a repair after an accident for minor damages, a scratch on the car door's handle and small dent on the car's body. I have a very good insurance that paid them lots of money for these small fixes. Rather than getting me a new door handle, they just sprayed it with a very cheap finishing! I couldn't believe my eyes! After I made a big fuss, they took the car back and replaced what I requested. Yesterday when I gave my car for service and came back to collect it, my car's leather arm rest was dirty and covered white stains. When I raised my concern, and to make it worse, they brought a cleaner that had a dirty black piece of cloth, and started cleaning the interior oily car hinges then the leather arm rest with the same cloth which made it worse. Very very disappointed with this service centre. Will try another one in a different emirate.
Im satisfied with kia service im very happy and the poeples are very good And very kind thank you kia service
Not satisfied at All .. the customer lounge is super hot .. no one asks you if you need to drink somthing or needed anything .. i asked WiFi passwor tp do some work on my laptop till the service is done .. just not comfortable.. i was considering buying a new car here in RAK but now am getting 2nd thoughts
Service is fairly good but the issue is no body answering the phone or give you any further update on what actions they will do to the car which end up waiting for long time at their office
Very good service and very professional customer care support specially miss fatima she is always cooperative and kind person
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