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Tire Repair
ADNOC Service Station | Tamouh (486)
Category: Auto Repair
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ADNOC Distribution is the business name of the entity. The company offers a wide range of services at their service stations, including fueling services, ATM access, and a convenience store for everyday needs. For vehicle maintenance, they provide car wash, oil change service, pressure washing service, and a tire shop. Customers can also enjoy a bakery and coffee shop on-site.
Customer Review Summary
Overall Customer Sentiment:
The business maintains a generally positive average rating of 4.3 out of 5 based on 613 reviews, indicating a favorable overall customer sentiment. However, a portion of the reviews highlight significant negative experiences, particularly concerning staff behavior and service inconsistencies.
Service Quality:
While many customers appreciate the convenient location and friendly staff, recurring issues related to service quality are evident. Specific concerns include discrepancies in fuel dispensing, unprofessional staff conduct, and limitations in the automated car wash service (lack of interior cleaning and inadequate drying for larger vehicles). Instances of misbehavior and rudeness from staff members have been reported, negatively impacting the customer experience.
Common Themes:
The most prominent themes emerging from the reviews are staff interaction, fuel service accuracy, and car wash effectiveness. Positive feedback often centers on location and general staff friendliness, while negative feedback consistently points to issues with specific staff members, perceived dishonesty in fuel transactions, and shortcomings in the automated car wash.
Final Assessment:
Based on the available data, the business appears to provide a generally reliable service, as reflected in the high average rating and large volume of reviews. However, the recurring negative feedback regarding staff professionalism and specific service aspects (fueling and car wash) suggests areas for improvement. Addressing these inconsistencies in service delivery and ensuring consistent, professional staff conduct are crucial steps to enhance customer satisfaction and maintain a strong reputation. While the business offers a range of convenient services, the quality of execution and customer interaction can be variable.
Adnoc with automatic car wash, important note though, there are no crew manning the carwash for any interior cleaning or vacuuming Also if you have an suv / truck chances are your car won’t be fully dry after the wash and will streak
Great location staff very friendly
I recently havd a negative expirience in this station one staff name Sherif. He approach me in a very rude way while im doing nice to him. Second i ask him if possible to swipe the wind shield he said hes not doing like that.then one car came after tge procedure for refilling i so him that his cleaning the wind shield of new comer. What a deferent treatment.
Today i was misbehaved by the station supervisor who provoke me with words and carelessness, i reached the stations to check the oil leak which i observed lately, last time i changed the oil on this station , after checking we found the leak from the plug which they opened to drain the oil, it is their mistake
Yesterday, I went as usual to fill petrol in my car. I filled up and paid 97 AED, but my car still wasn't full. I asked the attendant for a full tank as requested, but he said, 'Okay, let me check.' Then I saw the display on my car, which read 570 KM, and he started adding more petrol. However, after adding it, the display on my car showed 560 KM. I asked him why the number went down, and he told me I needed to pay an additional 30 AED, mentioning that there was an issue with my car. My car is only 2 months old. He then called the supervisor, and they insisted I pay the 30 AED, even though this wasn’t my mistake. I paid for both receipts but still received less petrol. I’ve always come to this petrol station because it’s close to my house, but now, due to the unprofessionalism of the staff, I will never return. Adnoc reem Island near carrefour
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