800TEK

Charan and Siju helped us with AC cleaning and repair. They were thorough and helped us and also ensured the area was left clean and tidy.

Charan and soju were very professional in solving my issue and coming quickly for urgent calls and they knew what they were doing And fixing my issue with their considerable knowledge

Great team, great support. Especially team in horizon apartments. Team leader midhun has been really helpful with a lot of requests and his team habib, kawasar and shaizad. As silkhaus are managing over 15 apartments, their unwavering support and transparency has been really great throughout the year.

I'm extremely unsatisfied and exhausted by the amount of follow-ups I did and still there's no progress on my maintenance request.

1) Due to AC leakage while I was away the kitchen ceiling and cabinet were disfigured and certain molds appeared. This fix is pending since end of July 2024 and still no updates despite multipe calls on the call center and emails. The 800TEK supervisor in the building tells me there are alot of influx of new apartment so we have to give them first and your fix would come later after that. This is extremely unacceptable behaviour.

2) Water heater leakage happened in end of September after multiple follow-ups they gave me an appointment on 8 October after working for 4 hours on replacement the water heater still won't work. There is further fix required and nobody is giving me an exact timeline for the fix. I have an infant with me that is a basic requirement of hot water in the apartment.

I hope someone at the higest level of authority sees this and fix my issues.

Incompetent group of people who can’t even process simple requests. They put you on hold for 6 minutes only to come back and tell you that they’re going to put you on hold again. I’ve had to call three times to get a shower fixed and they make it seem like I’m asking them to crack the matrix.

Muhammad shahzad id 25405 and Waqas good service. They fixed quick our balcony door problem. They also put silicone on the sharp edge of shower door to keep my kids safe when taking shower. Thank You for a great job!

This is the most negligent, money-hungry company you’ll ever deal with. The reviews are spot on—I’m going through the exact same nightmare. They never follow up, never call back when they say they will, and despite calling over 10 times, nothing gets done. My apartment’s issues have only gotten worse, and they refuse to take any responsibility for their incompetence. They don’t offer a shred of compensation, and honestly, I’m disgusted with how they operate. I’m just glad I didn’t sign a contract with these people.

We contacted 800tek in December, reporting that bathroom is not draining away water, we can’t use it.

No one attended to it, contacted them again in March, 10th, we were told the problem is on the apartment below us, been waiting for them to resolve ever since. Everytime you call the call center, you have to narrate the whole story from the start, wondering what kind of customer service system does not have any historical data of the apartment, or they are just trained to waste your time in asking such questions?

Management is not available, not visible and never available to assist - some value for money for Maintanance contracts.

Up until now, bathroom still floods, and using a bucket system in Dubai to drain water - what a disgrace this. Reading feedback from the owner, same responses, please contact wecare, who are barely useful.

Very poor service provision.

While I was away, the AC in my kitchen leaked and caused both water damage to the cupboards and mould behind the kitchen drawers. I have spoke with 7 different people over the last 10 days on the phone in order to try get this issue resolved. Every time I ring, I am told that someone will call me the next day with an update and nobody EVER calls me. The mould is now so much worse, which is obviously a health hazard. If I had know issues were this difficult to get resolved, I would never have moved into this building.

While I was away, the AC in my kitchen leaked and caused both water damage to the cupboards and mould behind the kitchen drawers. I have spoke with 7 different people over the last 10 days on the phone in order to try get this issue resolved. Every time I ring, I am told that someone will call me the next day with an update and nobody EVER calls me. The mould is now so much worse, which is obviously a health hazard. If I had know issues were this difficult to get resolved, I would never have moved into this building.