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Auto Repair
3M Car Window Tinting, Paint Protection Film (PPF) Home, Office Window Film & Tint Services in Dubai...
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Safa.ae, operating as a 3M Authorized Center, is a business specializing in window tinting and protective film services in Dubai. The company offers a range of solutions including 3M Car Window Tinting, Paint Protection Film (PPF) for vehicles, and Home and Office Window Film and Tint Services. Their services cater to both automotive and architectural needs, providing enhanced comfort, privacy, and protection from the sun's rays. The company focuses on utilizing 3M products, known for their quality and performance in these applications.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.7 out of 5 across 185 reviews. Many customers express satisfaction with the quality of the window tinting and detailing services, highlighting the professionalism and friendliness of the staff. Specific individuals, such as Ashok and Safa, are frequently mentioned positively for their helpfulness and attention to detail.
Service Quality:
While the majority of reviews suggest high-quality work, there are notable instances of significant dissatisfaction. Several negative reviews detail issues such as peeling buttons after tinting, persistent bubbles in the film, deep scratches, and alleged dishonesty regarding film replacement. These negative experiences raise concerns about consistency in application quality and post-service accountability.
Common Themes:
Recurring positive themes include the professionalism and friendliness of the staff, the quality of the tinting and detailing results, and competitive pricing. Negative themes center around potential damage to vehicle interiors, issues with the tint application (bubbles, scratches), and perceived lack of transparency or refusal to take responsibility for problems. The mention of 3M film is present in both positive and negative contexts, suggesting that while the product is offered, the application and post-service handling are critical factors in customer satisfaction.
Final Assessment:
Based on the provided reviews and overall rating, the business generally delivers high-quality and reliable window tinting and detailing services, leading to a predominantly positive customer experience. However, the presence of several detailed negative reviews, particularly concerning application defects and customer service issues when problems arise, indicates potential inconsistencies in service delivery and a need for improved quality control and customer complaint resolution processes. While many customers are highly satisfied, prospective customers should be aware of the reported negative experiences and consider inspecting their vehicles thoroughly after service.
Absolute disaster - stay away from incompetence
Had a nightmare experience with this company. Poor application quality, zero understanding of quality, and at last cheating employees, totally not trustworthy at all.
Here the reasons for my review:
Purchased 3M crystalline window tinting package for my car. Most expensive car window film type from 3M. After the application, the bubbles didn’t go away after the advised curing time. Hence, brought the car back for rectification. In total 10 nos. of window glass units were affected, total +100 bubbles. The company said they have replaced 4 films and remaining the have fixed as it is. When we checked the result, on all remaining 6 windows the bubbles were mainly still there. Minimal improvement. On the 4 windows which they assumingely have replaced the film, deep scratches and film folding were clearly visible. When I asked them to show me the old films from the 4 windows which they must have removed before to place the new film, they were not able to present me such but were still insisting that they have replaced them. But where is than the old film??? No old film available. Hmmm, how can this be?! To my surprise, since it was clearly evident that they were lying to me, they continued to insist that they have replaced them even though they cannot present the old film. Their trash bins are empty!! They showed me their bins.
Hence, I requested for the Workshop in charge. When he arrived and spoke with his staff and also asked for the old film, at last they confessed that they have actually not replaced anything. Clearly cheaters!
He proposed to bring the vehicle to their main workshop to get this sorted as he mentioned that they do not have qualified applicators at this location (Dubai Marinascape Mall)!. (If they don’t have, why they operate there at all?)
Anyways, I prepared a sketch where every single bubbles, scratches and film folding were marked to make it easier for them and to use it kind of a check list for them. We brought the vehicle to their main workshop as agreed. Certain windows were again not repaired. Same bubbles remained. Only on 2 window glasses the 3M logos were on the film. Others had no 3M logos. The told me the reason for that is that they forgot on those glasses to remove the logos. However, it is more likely that they only replaced those 2 windows with new film (these were the scratched and folders ones - no chance to hide and trick here) and forgot to remove the logos which made it very obvious about the short cuts they re trying to do to cheat the customer. The rear window have not been attended at all even though we complained and had more than 10 larger bubbles. They advised that this would be normal and at a tolerable range of bubbles. This is the reason why they have not attended this particular window, again.
Wasted my time by visiting them 4 times and still the car window tinting could not be successfully completed. Eventually they told me that they cannot do it better than that and they will refund the money. It is very surprising how they became an authorized 3M applicator. Was promised to receive my money back within 48hrs. Received it back after 7days. Anyhow, who counts, was to be expected. At least it reached me …
Unfortunately, I cannot give here less than a star. Would be otherwise -5 stars.
After getting my windows tinted by this company afterwards all my buttons next to the windows started peeling I requested compensation and was refused. So please be careful and check your buttons afterwards are not damaged like mine were.
After getting my windows tinted by this company afterwards all my buttons next to the windows started peeling I requested compensation and was refused. So please be careful and check your buttons afterwards are not damaged like mine were.
I had a pleasure of doing my tinting and interior and exterior detailing in this great shop! Very friendly and professional staff Ashok was really helpful, and trust worthy treated my car like his baby! Gave me accurate timeline for the amount of work that will be done! Very very recommended place! Great services and amazing prices! Thanks a lot Ashok :)
I loved the visit to their workshop today and was thrilled by the job and service. Very smart and skilled staff. I can’t believe the finish on my F150 Truck. It looks awesome. Now I need not worry about the peak summer heat or A/C cooling lesser during the day drive. I highly recommend these guys. Price was the best surprise. 3M window film protection seems to be the best. Special thanks to Tejasree and Ashok !!
My car (BMW) came with an interior damage after window filming with this guys and they do not want to overtake the responsibility .
Safa did an awesome job on my 3M window tint and car detailing inside and out. The car is basically as clean and shiny as when it was new and the difference is frankly amazing. The people who work there are real professional and friendly to talk to. Overall super happy with their work
Second day of receiving my new car I bring it here, they covered the interior for me perfectly so I felt safe that my car won’t get any damages. They prioritized 4 people to do the tint on my car and it took only 45 minutes... amazing work, look for Ashok, took very good care of the job
They will fool you:
Don’t ever even think to go there. They are fooling their customers. After agreeing on full tinting and paid relatively higher value compared to others, I realized that they do it for only three sides (rear and sides) and not for the front side. When I came back showing my frustration they started saying it isn’t legal to tint the front and when I shouted they changed the tone saying they can do it for extra 600AED!!!
For them, the heat only comes from the sides and the back side but the sun will feel ashamed to enter the car from the front side. That is complete insane. I would never go there again. Plenty of other authorized 3M vendors who will tell you the full offer in full transparency from the beginning not just half the story. Go to APEX Gulf (another authorized 3M vendor) who won’t fool you same way
Work done around 1 month ago for my bran new car - already bubbles
As for the tint, I took the most expensive tinting - ceramic from over 1000 AED and they princess’s heat reduction and sun protection - it feels extremely hot in the car, and sun is burning the face. When I call them to explain the issues and talk to the manager, the manager talk to me in disrespectful manner, not listening to me till the end, interrupting and in high pitches voice! Using phrases like - listen to me and rest! I’m extremely disappointed with the place and will complain to 3M and I doubt the authenticity and the quality for the windows tinting
Not recommended