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Auto Repair
Tyresonline
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Tyresonline, , is a business operating as a tire shop and tire repair shop. The company offers a comprehensive range of services related to vehicle tires. This includes the sale of new tires from various brands and for different vehicle types. Additionally, the company provides tire repair services to address issues such as punctures and other damage. Customers can also benefit from services like tire fitting, balancing, and alignment, ensuring optimal performance and safety. The company aims to cater to the diverse tire needs of vehicle owners.
Overall Customer Sentiment:
Based on the provided data, TyresOnline.ae appears to have a predominantly positive overall customer sentiment, as indicated by the high average rating of 4.9 out of 5 across 1609 reviews. However, the sample of ten detailed reviews reveals a significant divergence in experiences, with strong positive feedback contrasted by severe negative accounts.
Service Quality:
Positive feedback highlights excellent service, responsiveness, timely delivery, competitive pricing, and convenient mobile fitting services. Specific mentions of helpful staff members like Mr. Abdelrahman and Fatima underscore positive individual interactions. Conversely, negative reviews point to critical service failures including poor customer support, lack of communication, inaccurate stock information leading to order cancellations, and issues with honoring quoted prices.
Common Themes:
Recurring positive themes include competitive pricing, efficient delivery, and the convenience of mobile fitting. Negative themes consistently revolve around issues with stock availability after purchase, poor communication and unresponsiveness from customer service, and discrepancies between advertised prices/stock and actual availability. The "bait-and-switch" pricing issue is a particularly concerning pattern highlighted in the negative feedback.
Final Assessment:
While the high overall rating suggests a large base of satisfied customers, the detailed negative reviews expose significant operational and customer service challenges. The business appears to excel in areas of pricing and convenience for many customers. However, the recurring issues with stock accuracy, communication, and honoring quotes raise serious concerns about reliability and transparency. Potential customers should be aware of these potential pitfalls despite the generally positive aggregate rating. The business needs to address these systemic issues to ensure consistent and trustworthy service delivery.
10/10 and an invaluable experience. Unbelievable deal, easy process, amazing and immaculate service. All at the comfort of your home. Awaiting the Pirelli Tires to last for 2 years.
After damaging one tyre when driving too close to a curb, we ordered a replacement for fitting outside our apartment. The service was easy to book, the communications by WhatsApp were excellent, and the guy fitting in did an outstanding job, taking great care with the rim and refitting it to the car. I am very happy indeed, and I will use Tyresonline.ae again.
Extremely disappointed with my experience. The service was unsatisfactory, and the information provided on the website was completely misleading. I ended up purchasing a tire offer, which does not exist. When I was reached out for assistance, the customer service was unhelpful and had no other choice other than refunding or offering alternatives which are not in the same grade. I would not recommend this dealer to anyone looking for reliable tire information on their website.
False website info. after purchasing and paid full payment, they called me as no stock. They said they can refund in 14 days?! How come to purchase not exist item?! It’s a scam website better to avoid before purchasing not exist items!!
I ordered tires from here. Excellent service from Mr. Abdelrahman, he arranged the replacement the same day I ordered as I needed it urgently. They arrived at 530 pm as discussed.
I reached out to TyresOnline.ae for a quote and was given a price of AED 584 per tire, in writing. As soon as I decided to purchase, they suddenly claimed it was a “mistake” and jacked up the price to AED 815! When I reminded them about their original quote, they flat-out denied ever quoting me that amount—until I sent them a screenshot of our chat. Only then did they apologize, but refused to honor their own price.
This is an outrageous bait-and-switch tactic. They lure you in with a lower rate and then try to weasel out of it by claiming “errors”, “mistake” or “website issues.” Based on my experience, I’d say they’re totally untrustworthy. Don’t waste your time or money here—on these shady games. Avoid TyresOnline.ae at all costs!
I was looking for the pair of tyres urgently and found these guys. Everything went fluently, got exactly what I was ordering for significantly lower price compared to others. Special thanks to Fatima for her relentless assistance on everything!
My recent online tire purchase resulted in significant inconvenience due to severely lacking customer support. Despite payment and a fitting appointment booked two days later, attempts to contact the seller via WhatsApp and their website went unanswered for extended periods or received no response at all. Phone calls also went unanswered. Upon arrival at the garage for the scheduled fitting, I was informed the tires had not been delivered. Contacting the seller finally resulted in an answer, only to be told the tire was unavailable in the warehouse, leading to a refund. This entire process wasted two days. I would not recommend this service due to poor support, inaccurate listings, and a lack of communication.
Very bad service and slow , i purchased tyres the next day they told me that it is not available in the stock, i really don’t know based on what they took payment and sent order confirmation , they were very fast , after that i followed my refund and every time they said allow me a moment and they disappear .
Very bad customer experience
Very good price and delivered on time.. Tyresonline representatives/agents are very responsive and accommodating. Thank you..