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Electronics Repair
Zamzam Electronics Trading LLC - Dubai
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Zamzam Electronics Trading LLC is a cell phone store in Dubai. The company offers a wide range of mobile phones, smartphones, and related accessories. Customers can find the latest models from popular brands, along with chargers, cases, screen protectors, and other essential items. Beyond just selling devices, the company provides services such as mobile phone repair, software updates, and data transfer assistance. They aim to be a comprehensive solution for customers' mobile needs, ensuring devices are functioning correctly and data is managed efficiently.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews, despite a relatively high average rating of 4 out of 5 across 3948 reviews. While a significant portion of customers express satisfaction with the staff's politeness, helpfulness, and attractive discounts, a notable number of reviews highlight significant issues leading to frustration and disappointment.
Service Quality:
The quality of service is inconsistent. Positive feedback points to knowledgeable staff assisting with purchasing decisions and offering repair services. However, negative reviews frequently cite issues with product accuracy (receiving incorrect models or specifications), product condition (refurbished items sold as new or with missing components), and a lack of transparency regarding product origin (Korean models). The handling of returns and replacements also appears problematic, with customers reporting difficulties, additional costs, and a perceived lack of a clear return policy.
Common Themes:
Recurring themes in the negative feedback include receiving incorrect or faulty products, issues with product authenticity and condition (specifically regarding refurbished items), and poor handling of returns and exchanges, often involving additional costs and inconvenience for the customer. Conversely, positive feedback consistently mentions helpful and polite staff, good discounts, and assistance with choosing suitable devices.
Final Assessment:
Based on the provided reviews, the business demonstrates strengths in customer interaction and pricing. However, significant weaknesses exist in product accuracy, quality control, and post-sales support, particularly concerning returns and replacements. While the high average rating suggests a large base of satisfied customers, the recurring negative themes indicate systemic issues that impact a notable portion of the customer base. The business needs to address these inconsistencies in product fulfillment and return processes to ensure a consistently high-quality and reliable service experience for all customers.
I had hoped their service had improved, but I’m once again disappointed by their lack of professionalism. Back in 2022, I ordered an iPhone that arrived faulty not once, but twice and had to replace it both times, paying extra delivery charges and personally visiting their branch. Now in 2024, I ordered a 256GB iPhone XS and was shocked to receive a 64GB version instead, along with a C-type cable (which isn’t even compatible with the iPhone XS). This clearly shows poor product knowledge and carelessness. Also I had visited zam zam musafah branch to avoid delay and additional charges as seller told me to visit even before visit i told him, first confirm with the branch if they have same size model. Sellers from dubai office keep insisted to change it to another model and pay more. It honestly feels like a tactic to hold onto customer money, sending the wrong product, then dragging out the replacement process, claiming there’s no return policy, and making the customer pay additional delivery fees each time. Extremely frustrating experience. Highly NOT recommended.
I visited there in meena bazar from Palm Jumeirah on 27th march to buy s22 ultra, the shop keeper ALI RAZA told me the phone is ok and will work properly, i spend 150 AED to the taxi to reached there and after i go back home the phone is having issue i cant able to do add my cradit debit cards and the phone is heated while using the applications specily Youtube or Email application. On 2nd April i go back there again spend 150 AED to change my phone but all the korean model phone they are selling and the shop keeprs is not informing to their customrs, and what about my taxi fare mobile pouch and screen protector what i buy. I just lose my approx. 500 AED for taxi fares and i returned the phone. It was pathetic experience to shop with them and i recomended strongly not to visited there. CUSTOMER SATISFACTION IS VERY IMPORTANT AND THEY ARE MANIPULATING TO THEIR CUSTOMES HIDING THE INFORMATION WHAT THEY SHOULD PROVIDE.
most of the people are just watching... you cannot check properly actually what you want to buy... too rush😣
The owners and staff both are very nice and polite. They provide all the required information for buying the best possible mobile within your budget and also offer very attractive discounts 👌 Repair services are also available for both, mobiles & laptops 👍 Highly recommended, specially if you are confused which mobile to buy and also want to get a good discount for your new mobile set. Refurbished Mobiles & Laptops both are available in 10/10 condition ! Very professional people 👏 GOD SPEED!
WARNING ⚠️ Don't fall for their fake social media drama . I purchased an iPhone 11 Pro, and they deceived me by claiming it was original and waterproof. In reality, it was refurbished with duplicate parts, and even the sealing was missing. Stay cautious!
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