Cellcraft Mobile Phones Trading L.L.C - Mobile and laptop repair in Bur Dubai

SEVEN WONDERS ELECTRONICS TRADING LLC is an electronics store and wholesaler. The company offers a w...

Zamzam Electronics Trading LLC is a cell phone store in Dubai. The company offers a wide range of mo...

Mohammed Tayeb Bicycle L.L.C. is a business operating as a bicycle repair shop, bicycle store, bicyc...

Quickly Fix is a mobile phone repair shop that offers a range of services. The company offers repair...

AWAD ELECTRONICS is a business that offers a wide range of services related to electronics and techn...

About Cellcraft Mobile Phones Trading L.L.C - Mobile and laptop repair in Bur Dubai

Cellcraft Mobile Phones Trading L.L.C, operating as Cellcraft Mobile and laptop repair, is a business specializing in the repair of mobile phones and laptops. The company offers a range of services including screen replacement, battery replacement, charging port repair, water damage repair, and software troubleshooting for various makes and models of mobile devices and laptops. They also provide data recovery services and component-level repairs. The company aims to provide efficient and reliable repair solutions to address common issues faced by users of mobile phones and laptops.

AI Generated Sentiment, based on recent reviews:

Overall Customer Sentiment:
Based on a significant volume of reviews (372 total with an average rating of 4.8 out of 5), the overall customer sentiment towards Cellcraft is overwhelmingly positive. A large majority of customers express high satisfaction with the service received. However, a small but notable number of negative reviews highlight significant concerns.
Service Quality and Strengths:
Key strengths consistently mentioned in positive reviews include fast and efficient repair times, knowledgeable and friendly staff, and successful repairs of complex or previously unfixable issues (e.g., water damage, data recovery, specialized phone models). Customers frequently praise the technical expertise of the staff and the quality of the repair work, often stating their devices were returned in like-new condition. Fair pricing is also mentioned as a positive aspect.
Weaknesses and Areas for Improvement:
The negative reviews point to critical weaknesses, primarily concerning customer service and accountability. Issues raised include data loss during transfers, devices being returned in a worse condition than when submitted for repair (e.g., dead after battery replacement, damaged screen), perceived overcharging compared to competitors, and a lack of responsiveness from management regarding complaints. The inability to easily contact the owner or a responsible party to address serious issues is a significant concern highlighted in multiple negative reviews.
Common Themes:
A recurring theme in positive reviews is the successful resolution of challenging repair scenarios. Conversely, a strong theme in negative feedback is the perceived lack of responsibility and poor communication when problems arise, particularly the difficulty in escalating issues to management.
Final Assessment:
Cellcraft appears to deliver high-quality and reliable technical repair services for a wide range of mobile phone issues, as evidenced by the high average rating and numerous positive testimonials. Their ability to handle complex repairs is a significant strength. However, the business faces serious challenges in customer service and complaint resolution, as indicated by the negative reviews. The lack of a clear and accessible channel for customers to address significant issues with management is a critical weakness that undermines the overall customer experience for those who encounter problems. While the majority of customers seem satisfied, the negative feedback suggests a need for improved processes for handling complaints and ensuring accountability for repair outcomes.

Amenities

Business Hours

Services

Contact Seller

Claim This Business

Claim