Zain Car Care

Warehouse No.1, Street # 23 - Ras Al Khor Industrial Area 2 - Dubai

Z
Business Listing

Auto Repair

Auto Repair

Zain Car Care

Total listing Views:
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About Zain Car Care

Zain Car Care is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto body work, and the supply of auto body parts. They specialize in auto dent removal, auto glass repair and replacement, and auto restoration services. For vehicle maintenance and aesthetics, the company provides car detailing and car wash services. Additionally, Zain Car Care caters to larger vehicles with truck repair services.

AI Generated Sentiment, based on recent reviews:


Customer Review Summary

Overall Customer Sentiment:
Based on a total of 604 reviews with an average rating of 4.1 out of 5, the overall customer sentiment appears to be largely positive. However, a significant minority of reviews express strong dissatisfaction, indicating a polarized customer experience.
Service Quality:
Positive feedback frequently highlights the quality of the work performed, particularly for detailing and restoration services, with customers noting cars looking "like new" and finishes being "better than new." Efficiency and speed of service are also mentioned positively, with some customers receiving their vehicles back quickly, even outside of standard operating hours. Professionalism and friendliness of staff, specifically mentioning individuals by name, contribute to positive experiences. Conversely, negative reviews point to significant issues with service quality. Recurring complaints include incomplete work, persistent stains or marks after service, lack of attention to detail, and damage or missing items. The quality of cleaning, particularly for interiors and carpets, is a frequent point of criticism in negative feedback.
Common Themes:
Positive themes center around the transformative results of detailing and restoration, efficient service delivery, and positive interactions with staff. Negative themes consistently revolve around poor quality control, incomplete or unsatisfactory work, lack of responsiveness to complaints, and issues with the customer waiting area and monitoring policies. The discrepancy between the service provided and the cost is also a recurring concern in negative reviews.
Final Assessment:
While the majority of customers appear satisfied with the services provided, particularly detailing and restoration, the business demonstrates inconsistency in service quality. The high average rating suggests many positive experiences, but the detailed negative feedback reveals significant shortcomings in quality control, customer communication, and attention to detail in certain instances. Potential customers should be aware of the risk of a negative experience, particularly regarding the thoroughness of cleaning and the resolution of issues post-service. The business appears capable of delivering high-quality results but needs to address the inconsistencies and improve its handling of customer complaints to ensure a consistently reliable service.

Amenities
Mechanic Oil change Toilet Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible toilet
Map
Overall Google Reviews
4.1 (604 reviews)
Review 1 of 10
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4.1 (604 reviews)
Member since
May, 05 2025
Location
Warehouse No.1, Street # 23 - Ras Al Khor Industrial Area 2 - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 08:00 AM - 08:00 PM
Tuesday 08:00 AM - 08:00 PM
Wednesday 08:00 AM - 08:00 PM
Thursday 08:00 AM - 08:00 PM
Friday 02:30 PM - 08:00 PM
Friday 08:00 AM - 12:00 PM
Saturday 08:00 AM - 08:00 PM
Services
Auto body parts supplier
Auto body shop
Auto dent removal service
Auto glass shop
Auto repair shop
Auto restoration service
Car detailing service
Car wash
Truck repair shop
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