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Auto Repair
Zain Car Care
Category: Auto Repair
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Zain Car Care is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto body work, and the supply of auto body parts. They specialize in auto dent removal, auto glass repair and replacement, and auto restoration services. For vehicle maintenance and aesthetics, the company provides car detailing and car wash services. Additionally, Zain Car Care caters to larger vehicles with truck repair services.
Customer Review Summary
Overall Customer Sentiment:
Based on a total of 604 reviews with an average rating of 4.1 out of 5, the overall customer sentiment appears to be largely positive. However, a significant minority of reviews express strong dissatisfaction, indicating a polarized customer experience.
Service Quality:
Positive feedback frequently highlights the quality of the work performed, particularly for detailing and restoration services, with customers noting cars looking "like new" and finishes being "better than new." Efficiency and speed of service are also mentioned positively, with some customers receiving their vehicles back quickly, even outside of standard operating hours. Professionalism and friendliness of staff, specifically mentioning individuals by name, contribute to positive experiences.
Conversely, negative reviews point to significant issues with service quality. Recurring complaints include incomplete work, persistent stains or marks after service, lack of attention to detail, and damage or missing items. The quality of cleaning, particularly for interiors and carpets, is a frequent point of criticism in negative feedback.
Common Themes:
Positive themes center around the transformative results of detailing and restoration, efficient service delivery, and positive interactions with staff. Negative themes consistently revolve around poor quality control, incomplete or unsatisfactory work, lack of responsiveness to complaints, and issues with the customer waiting area and monitoring policies. The discrepancy between the service provided and the cost is also a recurring concern in negative reviews.
Final Assessment:
While the majority of customers appear satisfied with the services provided, particularly detailing and restoration, the business demonstrates inconsistency in service quality. The high average rating suggests many positive experiences, but the detailed negative feedback reveals significant shortcomings in quality control, customer communication, and attention to detail in certain instances. Potential customers should be aware of the risk of a negative experience, particularly regarding the thoroughness of cleaning and the resolution of issues post-service. The business appears capable of delivering high-quality results but needs to address the inconsistencies and improve its handling of customer complaints to ensure a consistently reliable service.
Extremely Poor service!!!! I purchased a voucher for AED 320 for Internal cleaning and detailed wash, the next day when i went to collect the car,
1) Stains on the driver seat they gave some stupid excuse i was patient i let it pass.
2) All were in hurry to deliver the car and not checked what works are pending and said car is ready you can take it, as it was night time i couldn't figure out most of it.
3) Next day i saw water white marks on the mirror at the bottom of dash board.
4) Oil marks on the right side front & Back mirror.
i messaged them on what's app send the images and they guys don't have shame to response also, just read the message..
I would not recommend anyone to use their service for people who don't even have courtesy to respond or take ownership of their work for which they take full money
I had a great experience! Ali was my contact — super professional, helpful and friendly. They fixed my car perfectly, very quickly, and with great service. Highly recommended!
I handed my Jeep TJ in for interior and exterior detailing. This place is an absolute Gem, the end product was something to behold. I loved how they went through every details on the car. I would 100% recommend this to anyone who needs a professional detailing done on their car! And the service… second to none!! Fantastic.
I recently tried the Ultimate Car Detailing + CERAKOTE Protection package with Zain Car Care for my BMW. My leather seats had black stains, the engine bay was dirty, and the exterior paint was faded. Zain Car Care transformed my car into a brand new look and feel. The AC also feels better after sanitization. I highly recommend Zain Car Care for their excellent service. Thank you!
incredible...the internal & external clean was done in 1 day, the finish is better than new, I couldn't believe my eyes ! i can really recommend this company. Ali and his team are efficient and very professional, prices were competitive too.
Not a very nice place to get car detailing. The waiting area is full of rubbish, having torn out sofas and filled with mosquitoes. They are charging good money for the services but have 0 respect for their customers. Moreover they don't allow you to monitor what they are doing to your car. They will tell you it's not allowed. After having an horrible customer dealing experience I was not happy with the service done as well. They didn't clean anything under the car as they don't have any car lifts. Find a good place to treat your car.
Quite a disappointing service.
Had polish stains all over the car interiors.
Items from the car that were missing.
There was water accumulation in the armrest that clearly shows lack of detail.
Not adding photos of all these issues but would highly recommend you check every thing before you take the handover of your vehicle.
Swirl marks all over the car! Don’t bother going! They don’t care much and its not worth spending 20dhs. They quickly accommodate you and then mess up your car.
They basically didn’t do any job. I had to go there and asked them to do some stuff that were not done well. Kept saying because car is old bla bla bla. Carpets were not cleaned well yet they were wet. When i reached home i washed the carpets again and everything they had said can’t come out all came with no much effort. They charged me 526dhs for doing nothing… well go there at your own risk if you ready to waste your money. I can’t recommend…
They did a great job — my car looks like new again! They finished everything in just 4 days and even had it ready for me on a Sunday, even though they’re usually closed. Really impressed with their service!