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Computer Repair
Xpro Computer Trading br
Category: Computer Repair
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Category: Mobile phone Repair
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Xpro Computer Trading, operating under the name Xpro Group, is a comprehensive technology provider. The company offers a range of services including mobile phone repair, computer accessories, computer networking services, and general computer services. They also function as a computer software store and a computer store, providing a variety of hardware and software solutions. Additionally, the company offers services as a cell phone store, catering to various mobile device needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 3.8 out of 5 from 186 reviews. While a significant portion of customers express satisfaction with product quality, pricing, and staff friendliness, a notable minority report negative experiences, particularly concerning repair services and return policies.
Service Quality:
Service quality is inconsistent. Positive feedback highlights knowledgeable staff, good product recommendations, and efficient service for purchases and some repairs. However, negative reviews strongly criticize the repair process, citing misdiagnosis, potential damage to devices, and poor communication. Issues with product returns and adherence to standard return policies also detract from the perceived service quality.
Common Themes:
Recurring positive themes include competitive pricing, good product selection, and friendly staff interactions during sales. Conversely, consistent negative themes revolve around the repair service, specifically technician competence and outcomes, and difficulties with product returns, suggesting a potential gap in post-purchase support and policy clarity.
Final Assessment:
Based on the available data, the business demonstrates strengths in product sales, offering competitive prices and a positive purchasing experience for many customers. However, the reliability and quality of their repair services are a significant area of concern, as highlighted by multiple negative accounts. The inconsistency in service delivery, particularly in repairs and returns, prevents a definitive conclusion of consistently high-quality and reliable service. While many customers have positive experiences, the issues raised in negative reviews indicate areas requiring improvement to ensure a consistently positive customer journey across all service offerings.
Bad customer service and too much price for smartphones..
I purchase iPad USB cable .
Unfortunately I have that in room..
I went to the shop for return the product. They refused to return
They told we return only warranty items..
As per UAE law 7 days return policy is there for all
I will forward to Ajman municipality & economic department.
I recently visited xpro br on the recommendation of a friend, and I had a great experience. The staff was very friendly and approachable, which made the whole process smooth and enjoyable.
I’m the customer here from last 4years..Always they are having best prices and very importantly I like personally is the product quality and the service..I really like the hospitality..
Recently i visited xpro near KM trading and i purchased a laptop. Actually i am satisfied with their service and they suggested me a good choice. Also i reccomended to my friend for his mobile repair and he is also satified with their service and rate. I reccomend everyone for visit xpro🥰.
Since 2017 whenever I need any device or gadgets I always get superb price compare to market as well some of staff is very knowledgeable regarding products,
Their prices are little more. I need screen protector for my watch 5 , I called them they said its available but when I reached there from Al Jurf to their shop they simply told we don't have. And the best thing they even not bother to say sorry.
Worst service if it is not working for your device it cannot be replaced , since it will be working for their device that is their logic behind that
X Pro Technicians are the worst of the worst. I went to their to store last sunday and I told them to repair my phone. The only problem was the battery shaking inside my phone. But the technician said it was a note charging. Then when we come to get my phone on monday. The technician said the problem was the motherboard and he also said the it was opened by other technician. How come that the motherboard of my phone is the problem??? My phone is just brand new and He is the first to open my phone. And now he broke it because my mobile data is automatically turning off and I can't use it properly. I will report this to the authority. What a waste of money and time
X Pro Technicians are the worst of the worst. I went to their to store last sunday and I told them to repair my phone. The only problem was the battery shaking inside my phone. But the technician said it was a note charging. Then when we come to get my phone on monday. The technician said the problem was the motherboard and he also said the it was opened by other technician. How come that the motherboard of my phone is the problem??? My phone is just brand new and He is the first to open my phone. And now he broke it because my mobile data is automatically turning off and I can't use it properly. I will report this to the authority. What a waste of money and time
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