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Computer Repair
Ashtel Ajman
Category: Computer Repair
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Category: Mobile phone Repair
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Category: Mobile phone Repair
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Category: Mobile phone Repair
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Ashtel Group, located in Ajman, is a comprehensive technology retailer and service provider. The company offers a wide range of products and services, including the sale of cell phones, cell phone accessories, and computers. They also provide computer services, computer software, and mobile phone repair services. Ashtel Group caters to various technological needs, from purchasing new devices and accessories to getting expert assistance with computer issues and mobile phone repairs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.2 out of 5 from 413 reviews. However, a significant portion of the provided reviews express strong negative sentiment, primarily related to staff behavior and pricing discrepancies.
Service Quality:
The business demonstrates strengths in technical service, particularly mobile phone and laptop repair, with several reviewers highlighting successful and timely repairs at affordable prices. The ability to diagnose and fix damaged phones is specifically praised. Conversely, service quality is severely impacted by reported issues with staff rudeness, lack of manners, and poor after-sales support, especially concerning warranty claims and product returns.
Common Themes:
Recurring positive themes include effective technical repair services and competitive pricing for phones. Negative themes consistently revolve around negative staff interactions, including rudeness, inconsistent pricing between initial inquiry and purchase, and difficulties with warranty and refund processes. Concerns about purchasing Apple products from this store are also noted.
Final Assessment:
While the business appears to possess strong technical capabilities in repair services and offers competitive pricing on some products, the significant and recurring complaints regarding staff behavior, pricing transparency, and after-sales service significantly detract from the overall customer experience. The high average rating suggests a larger base of satisfied customers, but the severity of the negative feedback indicates critical areas for improvement. To consistently deliver high-quality and reliable service, the business must address staff training, pricing consistency, and warranty/return policies to mitigate the negative experiences reported by a notable segment of customers.
Big times liers in the mobile service sections. Simply saying a price that comes in there mouth.. expecialy a guy in the mobile service section behaved so stupid .. worst interaction with customers.. wont recommend to anyone from now onwards.
Excellent store. Technician there solved damaged mobile issues in 30 minutes at really affordable price. Finally a mobile store that can work a damaged phone. And easily diagnose where the problem is. Highly recommend
I recently visited Ashtel Ajman on the recommendation of a friend, and I had a great experience. The staff was very friendly and approachable, which made the whole process smooth and enjoyable. They were attentive and eager to assist with any queries I had. Overall, it was a positive visit, and I would definitely recommend Ashtel Ajman for their excellent service and welcoming atmosphere.
It's a good place to buy ur phones and really cheap as well but the staff are a little rude so I hope that part improves. Other all the shop is a must recommend if u don't mind a little rude behaviour
Mo basher, he fixed my phone, and I couldn’t get it repaired in many other places. I highly recommend this place.
One of the worst experiance i had with them, no after sales services, their wat of treating you after sell of product. No clarification specially dont by any apple products from them. I suggest no one yo buy any thing from this shop.
Please, no one will purchase from this shop, after saying guarantee, when we go to change the guarantee, they ask for many things and do not get any refund.
They don't have manners to talk with customer they give different prices on WhatsApp when you go there they make drama and talk very badly and roughly stuff are working there very roud not recommended to any one.
Very bad experience. When i enquired the price,they told me 4390.00 and when i came there for purchase after 1 hr, they are playing drama and told me that price is 4490.00
Very good team for service and repairing mobile phones and laptops highly satisfied with the customer service .
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