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Computer Repair
Xpro Computer Trading
Category: Computer Repair
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Category: Mobile phone Repair
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Xpro Computer Trading is a business that offers a wide range of technology-related services and products. The company offers mobile phone repair services, along with a selection of cell phone accessories and new cell phones. For computer needs, the company offers computer networking services, acts as a computer wholesaler, and operates a computer store. They also provide printer repair services and deal in used computers. Additionally, the company offers security system installation and acts as a security system supplier.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4 out of 5 stars across 354 reviews. However, a significant portion of the provided sample reviews express negative experiences, indicating potential inconsistencies in service delivery.
Service Quality:
While some customers praise the helpfulness and dedication of staff, particularly in computer maintenance, others report significant issues with repair quality and product reliability. Instances of unresolved repairs, damaged devices, and faulty replacement products are highlighted. The quality of mobile accessories is also specifically mentioned as a weakness.
Common Themes:
Recurring negative themes include poor repair outcomes, issues with product functionality after purchase, and unsatisfactory customer service interactions characterized by rudeness and lack of respect. Conversely, positive feedback often centers on helpful staff and successful computer-related services.
Final Assessment:
Based on the available data, the business demonstrates strengths in certain areas, particularly computer maintenance, and benefits from a generally positive overall rating. However, the presence of multiple negative reviews detailing unresolved issues, product defects, and poor customer service interactions suggests inconsistencies in service quality and reliability across different departments. Potential customers should consider the mixed feedback and weigh the reported negative experiences against the higher overall rating when making a decision. Addressing the reported issues with repair quality, product reliability, and customer service would likely improve overall customer satisfaction and sentiment.
An Apple tablet that won't turn on. I took it to you and you asked for two days to have it checked and then you told me that it needs spare parts from Dubai. I took it home and went on YouTube and asked how to play it I ran it normally and it works more normally than your employees Where is the honesty, honesty and professionalism ح
I had very bad experience with service guy.. given my iPhone to fix it they accepted promised and asked 500 dirham.. kept the phone for few days and ruined not fixed… service guy was so rude and arrogant… they are unreliable ….. staff need to respect & great the customers ….. zero star
Laptop services are fine. But mobile accessories are worst. I purchased one mobile phone holder for my car. 2 days after it got damaged. I went to shop for return, that time their attitude is very poor.
Love this place, people are very helpful and try to help you for what you need from there heart specially that young man in computer maintenance section.
Very bad experience, Laptop I brought but not working, replaced laptop also not good, Will never suggest anyone to buy form XPRO computers, Thanks for your service xpro.
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