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Mobile phone Repair
Next Mobiles Ajman
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Next Mobiles is a cell phone store in Ajman. The company offers a wide range of mobile phones, tablets, and accessories from various brands. They provide services such as phone repairs, software updates, and data transfer. Next Mobiles also offers trade-in options for old devices and provides expert advice on choosing the right mobile device to suit individual needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews. While some customers highlight positive aspects like competitive pricing, a significant portion express dissatisfaction with various aspects of the service.
Service Quality:
The quality of service is inconsistent. Positive feedback points to good product availability and potentially attractive pricing. However, several reviews strongly criticize the customer service experience, citing issues with responsiveness, transparency in pricing, and honoring warranty commitments.
Common Themes:
Recurring themes of concern include slow or unresponsive communication, particularly via WhatsApp, discrepancies between agreed-upon prices and final billing, and a perceived lack of commitment to stated warranties or agreements after a purchase is made. There are also mentions of product condition not always matching expectations, particularly with used items.
Final Assessment:
Based on the provided reviews and the overall rating of 3.9 out of 5 from 180 reviews, the business demonstrates some strengths in product availability and potentially competitive pricing. However, the recurring negative feedback regarding customer service, pricing transparency, and warranty fulfillment indicates significant areas for improvement. While the average rating suggests a moderate level of satisfaction across a larger customer base, the detailed negative reviews highlight critical service failures that could impact customer trust and loyalty. The business appears to struggle with consistent delivery of high-quality and reliable service, particularly in post-purchase support and adherence to initial agreements.
Best place to buy Mobile phones at the best price .
I have experienced worst service from the shop. I bought one Cat S62 phone and they said one year shop service warranty. But later 3 months phone not working, while approaching them they deny for the service warranty. They service it with out informing me the price and after that they charge from me. Not recommend any one for this shop. Very bad approach to customers, once we bought the item and they received the money, no commitment on what they said and agreed.
Not as i see it in tiktok. There is very cheap mobile but that something wrong like scratch and etc.. Available all iphone models and other brand also brand new and used. Also u can buy Bluetooth headsets, chargers, projector, cctv wifi camera and many electronic items.. Don't think very cheap. Same other shop.
Very bad customer service. I went to buy an iphone 13 brand new they agreed for 1900 dhs then i gave money. The staff counted money and and told me to unbox and check then the other staff gave me a bill which is 1950 dhs i got confused then they were fighting with me that they said its 1950 and they told tempered and back cover free and they charge for that also. I’m not recommend this shop.
very very very slow support on whatsapp, i want to buy an iphone 16pro but the one working on whatsapp is not even responding sometimes. I really cant recommend the support here
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