Wagen Kenner - Audi, BMW, Mini, Porsche, VW, Mercedes Benz, Maserati repairs & service

26th St - Al Quoz - Al Quoz Industrial Area 4 - Dubai

W
Business Listing

Auto Repair

Auto Repair Tire Repair

Wagen Kenner - Audi, BMW, Mini, Porsche, VW, Mercedes Benz, Maserati repairs & service

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About Wagen Kenner - Audi, BMW, Mini, Porsche, VW, Mercedes Benz, Maserati repairs & service

Wagen Kenner is a business specializing in the repair and service of Audi, BMW, Mini, Porsche, VW, Mercedes Benz, and Maserati vehicles. The company offers a comprehensive range of auto repair services, functioning as a full-service mechanic shop. Their expertise covers various aspects of vehicle maintenance and repair for these specific luxury and performance car brands.

AI Generated Sentiment, based on recent reviews:


Customer Review Analysis: Auto Repair Shop

Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.7 out of 5 from 209 reviews, the overall customer sentiment appears to be overwhelmingly positive. A significant portion of customers express high satisfaction with the service received. However, a small but notable number of negative reviews highlight significant issues, creating a mixed, albeit predominantly positive, picture.
Service Quality and Strengths:
Positive reviews frequently commend the business for its professionalism, efficiency, and thoroughness. Customers appreciate the detailed explanations of issues and repair processes, as well as proactive communication through updates and follow-ups, including multimedia. The ability to quickly and effectively diagnose and fix problems is a recurring theme. The staff, particularly Ronald, is often mentioned positively for their welcoming demeanor and expertise. The willingness to provide initial diagnoses without charge is also highlighted as a sign of exceptional service and generosity.
Weaknesses and Areas for Improvement:
Conversely, the negative reviews point to serious concerns regarding service quality and reliability. Issues include improper reassembly leading to new problems (e.g., oil leaks), inability to correctly install parts, and questionable diagnostic accuracy. Pricing is a significant point of contention in some negative reviews, with accusations of inflated costs and uncertainty regarding the effectiveness of proposed repairs. Communication breakdowns and delays in service completion are also mentioned.
Common Themes:
Recurring positive themes include strong communication, detailed explanations, efficient service, and a professional and welcoming staff. Negative themes center around the reliability of repairs, pricing transparency, and diagnostic accuracy. The business's expertise with German cars is both praised and questioned in the reviews.
Final Assessment:
While the high average rating and numerous positive reviews suggest that this auto repair shop generally provides high-quality and reliable service, the presence of critical negative feedback cannot be ignored. The business appears to excel in customer interaction, transparency in explaining issues, and efficient service delivery for many clients. However, the negative experiences, particularly those involving faulty repairs and questionable pricing/diagnostics, indicate potential inconsistencies in service execution. Prospective customers should consider the strong positive reputation but also be aware of the reported issues, particularly concerning the reliability of repairs and pricing practices.

Amenities
Credit cards Debit cards NFC mobile payments Oil change Toilet Wheelchair-accessible entrance Wheelchair-accessible toilet Wheelchair-accessible car park
Map
Overall Google Reviews
4.7 (209 reviews)
Review 1 of 10
Member since
May, 05 2025
Location
26th St - Al Quoz - Al Quoz Industrial Area 4 - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 08:00 AM - 06:00 PM
Tuesday 08:00 AM - 06:00 PM
Wednesday 08:00 AM - 06:00 PM
Thursday 08:00 AM - 06:00 PM
Friday 08:00 AM - 06:00 PM
Saturday 08:00 AM - 06:00 PM
Services
Auto repair shop
Mechanic
Contact Seller
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