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Appliance Repair
Upholstery Sofa Carpet Deep Cleaninng services
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Smiles Cleaning Services is a business specializing in deep cleaning for upholstery, sofas, and carpets. The company offers comprehensive cleaning solutions designed to refresh and revitalize these household items. Their services include deep cleaning techniques that effectively remove dirt, stains, and allergens, aiming to improve the appearance and hygiene of furniture and flooring. Smiles Cleaning Services focuses on providing thorough cleaning to extend the life and maintain the quality of upholstery, sofas, and carpets.
Customer Review Analysis: Upholstery Cleaning Service
Overall Customer Sentiment:
Based on a total of 129 reviews with an average rating of 4.7 out of 5, the overall customer sentiment towards this upholstery cleaning service is overwhelmingly positive. The high average rating suggests a strong level of customer satisfaction.
Service Quality:
Analysis of the reviews indicates that the core cleaning service is generally perceived as high-quality and effective. Customers frequently praise the thoroughness of the cleaning, particularly for sofas and carpets. The efficiency and professionalism of the cleaning teams are also highlighted as key strengths.
Common Themes:
Recurring positive themes include the effectiveness of the cleaning, the professionalism and friendliness of the cleaning staff, and prompt response times from the company. However, a notable weakness identified in a small number of reviews relates to inconsistencies in service delivery, specifically regarding the completeness of the cleaning in all areas (e.g., neglected sections of mattresses). Furthermore, there are isolated instances of negative feedback concerning customer service interactions, including perceived unprofessionalism and unresponsiveness to concerns. Punctuality appears to be a minor area for improvement, with a few instances of significant delays reported.
Final Assessment:
Considering the high volume of positive reviews and the strong average rating, this upholstery cleaning service generally delivers high-quality and reliable service. The core cleaning performance and the professionalism of the staff are significant strengths. While there are isolated instances of service inconsistencies and negative customer service experiences, these appear to be exceptions rather than the norm. The business demonstrates a strong track record of satisfying the majority of its customers. Potential customers can generally expect a positive experience, though it is advisable for the business to address the reported inconsistencies in cleaning thoroughness and ensure consistent, professional customer service across all interactions.
I called this company for sofa and carpet cleaning and the guys did an amazing job. Very professional they came even before the time we had agreed on. Two Ghanian Guys came and did an amazing job very professional which took an hour n half . Going forward will contact them . Happy and satisfied.đđ
I had contacted the cleaning company for my sofa cleaning. The owner responded quickly and the team was sent over on time. Both the cleaners were very efficient and friendly. Love the quick response and the cleaning service offered by the team sent over.
I needed to find someone to clean my office sofas and I looked through many companies online, I checked on this company and settled due to their many positive reviews. And everything I heard was completely right. They completely outperformed my expectations and the whole team at the office was so happy.
I recently used Smiles Cleaning Services to clean my mattress and sofa. While the sofa was cleaned properly, the bottom side of the mattress was completely neglected and left uncleaned. When I reached out to their customer service to address this, I was met with unprofessionalism and a rude response. One of their representatives, an African gentleman on WhatsApp, told me, âComplain to whoever you want, we cleaned the mattress as we were supposed to.â This dismissive attitude made the whole experience even worse. I would not recommend this company due to their poor customer service and unwillingness to address valid concerns. I will not be using their services again.
Scheduled appointment for mattress cleaning today at 5 pm. Now itâs past 7 Pm. Called them around 5:15 PM and they said theyâll be here after 10 mins. After that they stopped picking up my calls and answering messages. Do not book them as theyâll just waste your time. UPDATE: Please, do not lie, you didnât call. I called you and you told me youâll be here after 10 mins and after that you stopped picking up the calls and answering messages. Screenshot attached. Messages are not even opened.
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