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Auto Repair
Al-Futtaim Auto Centers - Ajman
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Al-Futtaim Auto Centers - Ajman is an auto repair shop. The company offers a comprehensive range of services for vehicles. These include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs, including engine diagnostics and repair, brake service, suspension work, and electrical system troubleshooting. Additionally, the company offers tire services, including fitting, balancing, and alignment. They cater to various makes and models of vehicles, providing reliable and professional automotive care.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided data, the business maintains a generally positive overall customer sentiment, reflected in an average rating of 4.6 out of 5 from 207 reviews. However, a subset of reviews indicates significant dissatisfaction and negative experiences.
Service Quality:
While some customers report exceptional service, particularly highlighting specific staff members for their customer care, a notable number of reviews detail serious issues related to service quality. These include instances of poor workmanship leading to potential engine damage, lack of professionalism in customer interactions, and failures in adhering to standard service procedures.
Common Themes:
Recurring themes in the negative reviews include communication breakdowns, particularly at the front desk, and issues with the quality of repairs or services performed. There are also mentions of inflated pricing and problems with vehicles purchased from the business. Conversely, positive feedback often centers on the helpfulness and expertise of individual technicians.
Final Assessment:
The business appears to deliver high-quality and reliable service for a majority of its customers, as evidenced by the high average rating. However, the presence of strongly negative reviews highlighting critical service failures and unprofessional conduct suggests inconsistencies in service delivery. While strengths lie in the technical expertise of some staff, weaknesses are apparent in customer service interactions and the reliability of certain repairs. Potential customers should consider the overall positive trend but also be aware of the reported negative experiences.
Bought a car at an inflated price, and it hasn’t been right since. Engine not performing, now a new fuel pump is needed. Took it for a warranty service, they changed the oil but didn’t secure the filter, which was leaking. so I was driving without oil for many KMs. May have ruined my engine. Terrible in every way.
Branch should be working today between 10 am to 7pm as per the website. I'm waiting here more than 40 minutes and all gates are closed and no body here!! I called the contact centre and the guy who answered me doesn't know what's going on exactly.
Excellent service specially I would like to mentioned about Mr Saeed customer service advisor at auto center is very exceptional in taking care of customer needs and satisfaction.
I regret to express my dissatisfaction with the level of convenience provided by the individual named Gajinder at the front desk. Despite presenting documentation from the main dealer regarding the KW branch Honda Accord, Gajinder insisted on a prerequisite of bringing the car in before any further assistance could be offered. This communication barrier led to a frustrating experience, casting doubt on the professionalism of the branch. If the front-facing staff fails to meet expectations, it raises concerns about the efficacy of the entire team. I also find it imperative to mention that a simple course of action for Gajinder would have been to engage a technician, present the request, and collectively reach a resolution. However, his handling of the situation lacked professionalism and failed to adhere to standard customer service practices. This further amplifies my disappointment with the overall experience at the branch. I just added From 2To three star because of the technician Arun. Great handling and explanation. He should be the one leading the team here. An absolute gem of a dealing.
I regret to express my very very bad experience in the bodyshop center with the staff name obaid almuhairi + supervisor suapnil kumar which dont have any professional way to deal with clients and insist for something which is not found..i never had a bad experience such with any car dealer shop or service center !!! All this bad experience am facing and still am within the guarantee period
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