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Auto Repair
UAETyres
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The company offers a comprehensive range of automotive services. As a tire shop, they provide tire sales and fitting. Their auto body shop handles repairs and restoration. The auto repair shop addresses various mechanical issues. They function as a car battery store, offering replacements and testing. Skilled mechanics are available for general repairs and maintenance. Oil change services are provided for routine vehicle care. Additionally, the company offers wheel alignment services to ensure proper handling and tire wear.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.9 out of 5 from 451 reviews, the overall customer sentiment towards UAE Tyres appears to be overwhelmingly positive. While a small number of negative experiences are highlighted, the vast majority of customers seem satisfied with the services received.
Service Quality and Strengths:
Key strengths identified in the reviews include efficient and quick tire changes, helpful and knowledgeable staff (with specific mentions of individuals like Mr. Marimar, Ms. Rowena, Ms. Sharon, and Abdul Rahman), a good selection of quality tires at fair prices, and generally positive customer service interactions. The online purchasing process and delivery to the shop are also noted as convenient.
Areas for Improvement and Weaknesses:
Several areas for improvement are evident in the negative reviews. These include issues with tire alignment services, particularly regarding additional costs and the functionality of equipment. Concerns were raised about unprofessional and careless handling of vehicles and rims, leading to discomfort and subsequent issues. There were also instances of poor communication regarding tire age and warranty issues, as well as logistical problems like incorrect tire delivery locations and significant waiting times.
Common Themes:
Recurring positive themes include the efficiency of tire changes and the helpfulness of specific staff members. Negative themes center around the alignment service, perceived lack of transparency regarding costs and tire age, and occasional issues with professionalism and logistics.
Final Assessment:
Considering the high volume of positive reviews and the exceptional average rating, UAE Tyres generally appears to deliver high-quality and reliable service, particularly for standard tire changes and purchases. The business benefits from efficient processes and commendable staff members. However, the negative feedback highlights critical areas requiring attention, specifically concerning the transparency and execution of alignment services, warranty adherence, and ensuring consistent professionalism and logistical accuracy across all locations and interactions. Addressing these weaknesses would likely further enhance customer satisfaction and solidify their reputation for reliability.
Although I had requested 2020 tyres but I did not know that you would give me tires from 2020 Feb tyres, although I took new tyres but they are already like 16 months old. This should have been informed to me. You should not sell tyres which are more than 12 months old. Or at least inform the customers so that don’t felt cheated.
An absolute nightmare of service. The shop in alqouz is more of a warehouse, but that shouldn't necessarily stop them from doing a good job, but it apparently does.They were so extremely unprofessional, really careless with the car and rims, and made me very uncomfortable working on the car.
I thought the offer was good to change all tyres and get free alignment, but i left there and the car was shaking like insane, and since then I've had to visit 3 times and it's still no where near perfect, I'm just going to get it checked in another place even if I have to pay again.
Never again with uaetyres, highly recommended to avoid it at all cost, unless you don't care about your car.
I had an excellent experience at the tire shop with Mr. Marimar. I purchased my tires online, and they were delivered to the shop quickly. The staff was very helpful and efficient, and they changed all four tires in no time. Highly recommend their service!
I had an excellent experience with UAE Tyre's with their representative Abdul Rahman providing a professional and courteous service. Great job.
I had an excellent experience with UAE Tyre's with their representative Abdul Rahman providing a professional and courteous service. Great job.
I would like to extend my sincere gratitude to Ms. Rowena and Ms. Sharon for their outstanding assistance with my tire needs. Their exceptional customer service made the process seamless and efficient This 5-Star Rating is for you Guys! Keep up your Good Work. Thank you.
NEVER BUY FROM THEM ANY TIRE! THEY NEVER RESPECT THE WARRANTY.
I replaced my 4 tiers before 7 month, drove only 9000km and now tiers are damaged and need to be replaced!
Maybe they'll offer you a discount because you'll get deceived at the end with poor products & even worst warranty.
They check the tire alignment but don't fix it free of cost even if you buy 4 tires. They quote you an exorbitant amount to fix it. This is a catch as most of the shops fix it free of cost when you buy 4 tires. When highlighted, they claim that "they're different" and not to compare with others!!! Technician was rude and unprofessional. Will never return.
Today I had a very bad experience with UAEtyres
Yesterday I contracted customer support to inquire about VW Teramont 2019 - at first they were very responsive and professional they recommended certain tyres and I paid everything online as they requested they said service includes tyre change , balancing and checking alignment and if alignment is needed that is extra.
Day before Ordered tyres , paid asked them to replace in Barsha mall tyre center at 11 am
This is when everything started to be bad - my wife went 11 am - 45 minutes later they contacted me to say tyres delivered to wrong center in quoz , told them no issues -
My wife ended up waiting two hours - after the service completed they found out the alignment machine is not updated and were not able to even check alignment because the machine can’t find the car model ( even though I gave it to them before )
I called Ofcourse to complain told them from a safety perspective you can’t allow cars to leave without checking alignment - the lady in customer support called me later to confirm machine not updated (no apology given ) and asked me if my wife can drive to sharjah for alignment
We had no alternative but to leave without even checking alignment
They later called through another customer service rep and apologized
Truly horrible service and will never recommend them to anyone 2:30 hours to replace car tyres and payment was less than 5 minutes
Will never use them again
Uaetyres is fantastic! They have a great selection of top-quality tires at fair prices. Marimar was very friendly, knowledgeable, and helped me pick the perfect tires for my car. I really appreciate their quick action & honest pricing and great customer service. If you need new tires, I highly recommend Marimar Uaetyres. I’ll definitely be coming back!