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Auto Repair
Toyota Service Center - Ajman
Category: Home Maintenance
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Al-Futtaim Toyota Service Center in Ajman is a car repair and maintenance service business. The company offers a comprehensive range of services to keep Toyota vehicles in optimal condition. These services include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more extensive repairs, including engine diagnostics and repair, brake service, suspension work, and electrical system troubleshooting. The company utilizes genuine Toyota parts and employs trained technicians to ensure quality service. Additionally, they offer services like tire rotation and balancing, wheel alignment, and air conditioning service. The company aims to provide reliable and efficient service to address various automotive needs for Toyota owners.
Customer Sentiment:
Based on the provided reviews and overall data (519 reviews, 3.9 average rating), customer sentiment appears mixed, leaning towards dissatisfaction regarding service speed and efficiency. While some customers express satisfaction with the company in general, the specific branch reviewed seems to struggle with timely service delivery and customer interaction.
Service Quality:
The reviews highlight significant concerns regarding the speed of service and the car delivery process. Customers report excessive waiting times for both service completion and vehicle collection, even when appointments are made. Issues with communication regarding car readiness and the lack of an automated tracking system further contribute to a perception of poor service quality and inefficiency.
Common Themes:
Recurring themes across the reviews include prolonged waiting times, slow service completion, delays in car delivery, and perceived poor customer service from staff. Comparisons to other branches suggest that the issues may be specific to this location. The lack of a streamlined process for service and collection is a consistent point of frustration.
Final Assessment:
Considering the provided reviews and the overall rating, the business, specifically this branch, appears to face challenges in consistently delivering high-quality and reliable service, particularly in terms of speed and customer experience. While the overall company may be well-regarded, the operational inefficiencies and customer service issues highlighted in the reviews suggest that this branch may not meet customer expectations for timely and efficient car repair and maintenance. Potential customers should be aware of the reported delays and consider these factors when making service decisions.
Assalamualaikum everyone inshallah all of you will be fine . About my self experience on this branch of is that . The Toyota is good company and always provide good things to customer but in situations of competition between two branches in sharjah alwahda branch and ajman branch than i gave 5 star to alwahda branch because the staff behavior is better than ajman branch and service also quick. That's was may self experience between this two branches of Toyota. Thanks.
I have been here twice, and both visits were poor in terms of speed of service, you need to wait hours for your service to be completed. It took me more than an hour to get my car "delivered", if the car is not ready why do I get a message that it is ready for pickup? Seriously the service in this branch is very slow and not like other branches. When I spoke to the receptionist, she told me, “I have nothing to do with what is happening, you have to talk to the advisor.” I was seriously thinking of renewing the periodic maintenance contract after being impressed with the quality of service in other centers, but after moving to Ajman recently, I will never renew the contract with you at this level.
Successfully spent(wasted) 7-8hrs with Alfuttain Toyota Ajman branch to avail oil change and regular check up. If you want to avail this facility u have to book it 1 week before. I told them, don't do car wash so that they will return it in 8hrs. If you want more time with them, try Car Wash as well. May be you can get a facility to spend 1 or 2 days with them. Moreover, there is no automated token system as well. So don't worry about tracking.
Very poor customer service I dropped my car on Friday 11 April as per my appointment for normal service next day when I came to collect it from same agent he ask me to wait o waited for more than one hour and there was no queue or system for serving the customer more than one hour just to collect my car I add photo as the agent told me car is ready it’s in washing now 10 minutes and you will receive it in the photo you will see there was no car wash even the plastic bag cover put by him still inside the car and not removed
Very poor service! I came to get my car serviced and have been waiting for almost 20+ minutes now. That’s why people prefer outside garages for repairs.
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