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Auto Repair
Eureka Forbes Sales and Services
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Eureka Forbes Sales and Services is a water filter supplier. The company offers a range of water purification solutions for homes and businesses. Their services include the sale and installation of various water filters, including RO, UV, and gravity-based systems. They also provide maintenance and repair services for their products, ensuring optimal performance and longevity. Additionally, the company offers water testing services to help customers determine the best filtration solution for their specific needs. Their focus is on providing clean and safe drinking water through their comprehensive product and service offerings.
Customer Sentiment:
The overall customer sentiment is predominantly negative, as reflected in the low average rating of 2.9 out of 5 and the recurring themes of dissatisfaction within the provided reviews. Customers express significant frustration and disappointment with the service provided.
Service Quality:
The reviews consistently highlight significant shortcomings in service quality. Key issues include unresponsiveness to calls and messages, failure to show up for scheduled appointments, and a lack of follow-through on promises. The difficulty in scheduling and receiving maintenance visits is a major point of contention. There are also reports of product issues, such as chemical-tasting water and leaks, which were not effectively resolved by the business.
Common Themes:
Several negative themes emerge across the reviews. These include poor communication, unreliability in scheduling and attendance, ineffective problem resolution, and a perceived decline in service quality after the initial purchase or contract renewal. The difficulty in contacting the business and the lack of responsiveness are particularly prevalent issues.
Final Assessment:
Based on the provided reviews and the overall rating, the business appears to struggle significantly with delivering high-quality and reliable service. While the initial sales or contract renewal process may be proactive, the subsequent customer experience, particularly regarding maintenance and issue resolution, is consistently poor. The patterns observed across multiple reviews suggest systemic issues in communication, scheduling, and technical support. Potential customers should be aware of these significant service-related challenges when considering this business for water filter supplier services.
Have been calling the landline to book my service appointment, after 3 unanswered calls they finally answered and confirmed a technician would visit the next day. No calls, no answer. Still trying to reach someone to answer the phone.
I am very disappointed with the service provided by Eureka Forbes in UAE. While they are extremely proactive during contract renewal, the experience changes completely afterward. I have to repeatedly follow up to schedule periodic maintenance visits, and unfortunately, they neither respond nor show up for the service. This lack of professionalism and reliability is unacceptable, especially from a brand like Eureka Forbes.
Install and run service Although I purchased 2 years contract I have called and send messages many many times. Just promises to come without seeing anyone. Simply, don’t buy from them
Pathetic service, water tastes like chemical. Extremely poor customer care. Never ever buy their product.
Worst system, water kept leaking and I complained multiple times and they failed to rectify! Took my money for service charge and I removed the system by myself and didn’t get a refund . Don’t ever use them ! Completely useless
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