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Auto Repair
The Mechanic Auto Center
Category: Auto Repair
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The Mechanic Auto Center, , is a comprehensive automotive service provider. The company offers a wide range of services including general car repair and maintenance, ensuring vehicles are running smoothly and efficiently. They specialize in auto air conditioning service, keeping car interiors cool and comfortable. For cosmetic and structural damage, the company provides auto body shop services. Electrical issues are handled with their auto electrical service, and radiator problems are addressed with their auto radiator repair service. Beyond repairs, the company offers car wash services to keep vehicles looking their best. In case of breakdowns, towing service is available. Finally, the company provides vehicle inspection service to assess the condition of a car.
Overall Customer Sentiment:
Based on a significant volume of 466 reviews with an average rating of 4.0 out of 5, customer sentiment towards The Mechanic Auto appears generally positive. Many reviewers express satisfaction with the professionalism, efficiency, and reliability of the service. Specific staff members are frequently praised for their knowledge and helpfulness. However, a notable minority of reviews indicate significant dissatisfaction, highlighting concerns about service quality, pricing, and customer service.
Service Quality and Reliability:
Positive feedback frequently mentions prompt service, accurate diagnoses, and successful repairs. Several reviewers highlight the business's trustworthiness and care for vehicles. Conversely, negative reviews raise serious concerns about the quality of work, with some customers reporting unresolved issues, incorrect diagnoses, and even instances where parts were allegedly not replaced as agreed upon. There are also complaints regarding the effectiveness of repairs, particularly for engine-related problems, suggesting potential inconsistencies in technical expertise.
Common Themes:
Recurring positive themes include the helpfulness and knowledge of specific staff members, efficient service delivery, and competitive pricing for some services. Negative themes consistently revolve around perceived unprofessionalism, unresolved car issues after service, high costs for parts and labor, and poor customer service, including rudeness and a lack of responsiveness. Concerns about the accuracy of pre-purchase inspections and the handling of engine-related problems are also prominent in negative feedback.
Final Assessment:
The Mechanic Auto appears to provide a positive experience for a majority of its customers, evidenced by the high volume of reviews and a respectable average rating. Strengths lie in the perceived reliability and efficiency of service, often attributed to specific staff members. However, the recurring negative feedback, particularly concerning the quality of repairs, pricing transparency, and customer service issues, indicates areas requiring significant improvement. While many customers report high-quality and reliable service, the negative experiences suggest that consistency in service delivery and technical expertise may be a challenge, particularly for complex issues. Potential customers should consider the range of feedback and weigh the positive experiences against the reported shortcomings.
Don't get impressed by their good rating on google or by the exotic cars standing in their garage. This garage is NOT GOOD FOR ANY ENGINE RELATED WORK at least.
They don't have any skilled staff to diagnose the problem, let alone to fix it. They primarily follow a trail an error approach of replacing every single part of your car which is even remotely linked to the problem
I had my GMC acadia misfiring for which i took it to these guys, they kept the car for a week and charged me 4.5k dhs for mainly cleaning the injectors and catalytic converter..which i doubt they did.. bcoz while on the way back from their garage, the check engine light appeared again. When i approached them back they gave me another quotation of 5k dhs which of course i didn't agree with them
I later found a very humble and knowledgeable guy in Alqouz, who has over 10 yrs of experience in repairing German and American cars .. he was able to logically explain the issue but also was able to fix it in 1000 dhs.
Don't recommend this garage. I did minor service to replace engine oil and oil filter. And oil filter was not replaced. Technician just wiped it to remove some dust, and did it absolutely consciously, not aiming to replace it. Surprisingly, the manager told me the filter on the photo looks new to him even though he confirmed they don't use branded parts (I had Subaru filter installed).
So I wasted my time, money and had to find another place to do work properly (yes, manager told me I can come and they will replace filter, I didn't go there again as there is no trust after such experience)
Extremely bad experience with them, very bad customer service, rude people, as a customer your voice is never heard…, a lady there who has absolutely nothing to do with mechanics nor customer service yet she acts like the business owner…. Not recommended at all.
I had an amazing experience at The Mechanic Auto in Dubai for my Pajero.From start to finish, the service was professional and efficient. A special shoutout to Aisha, who went above and beyond to assist me with all my requests. She was extremely helpful, knowledgeable, and made sure that everything was taken care of smoothly.
I had problem with the alternator in my car . Unfortunately while I’m taking the car to the mechanical shop it broke down and i have called Jacques for a help. Within the five minutes he arrived and jump start the car which was highly appreciated by me as most of the mechanics shops they won’t bother to come or they will come late . They promised me that I will take the car on the next day which they have delivered their promise on time and they charged me the agreed price . Everything was smooth and professional and big thanks for Jacques .
I recently visited THE MECHANIC AUTO CENTER for my vehicle's maintenance, and I was thoroughly impressed! The staff is courteous, the work is top-notch, and the prices are competitive. I'll definitely be back!" Even they provide oil change and without any cost THANKS MR ROBERT
I want to thank Halima is the all in this Garage Car Service provided an exceptional experience! The staff was incredibly friendly and knowledgeable, making me feel valued as a customer. They quickly diagnosed the issue with my car and offered a transparent explanation of the repairs needed. The service was prompt, and my car was ready ahead of schedule. I left feeling confident in the work done, and I appreciate their attention to detail. I highly recommend Halima's Garage for anyone in need of reliable and trustworthy car service!
Not recommended garage, I give my car for inspection before purchasing and later founded that the car having so many problems even in the engine and they did not report , I dont know what they inspected in the car actually. Not trusted any more.
This is the most trust worthy garage I've been in Dubai. They are very reliable and they really care about your car. Special mention to the best service advisor, Robert. He is really knowledgeable and knows almost everything. The best!
Very very bad experience 😡😡😡 i got from this unprofessional garage. I have 4 cars i thought it would be worth it to put in this garage. Unfortunately, it was not at all. Each car i returned back for doing more labour for fixing 3 out of 4 cars is still not fixed. Wasting my time, beside the very high prices for the spare parts, and they will cost you expensive bad labour that will not fix the car issues.