The Mechanic Auto Center

18th St - Al Quoz - Al Quoz Industrial Area 1 - Dubai

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Business Listing

Auto Repair

Air Conditioning Repair Auto Repair

The Mechanic Auto Center

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About The Mechanic Auto Center

The Mechanic Auto Center, , is a comprehensive automotive service provider. The company offers a wide range of services including general car repair and maintenance, ensuring vehicles are running smoothly and efficiently. They specialize in auto air conditioning service, keeping car interiors cool and comfortable. For cosmetic and structural damage, the company provides auto body shop services. Electrical issues are handled with their auto electrical service, and radiator problems are addressed with their auto radiator repair service. Beyond repairs, the company offers car wash services to keep vehicles looking their best. In case of breakdowns, towing service is available. Finally, the company provides vehicle inspection service to assess the condition of a car.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on a significant volume of 466 reviews with an average rating of 4.0 out of 5, customer sentiment towards The Mechanic Auto appears generally positive. Many reviewers express satisfaction with the professionalism, efficiency, and reliability of the service. Specific staff members are frequently praised for their knowledge and helpfulness. However, a notable minority of reviews indicate significant dissatisfaction, highlighting concerns about service quality, pricing, and customer service.
Service Quality and Reliability:
Positive feedback frequently mentions prompt service, accurate diagnoses, and successful repairs. Several reviewers highlight the business's trustworthiness and care for vehicles. Conversely, negative reviews raise serious concerns about the quality of work, with some customers reporting unresolved issues, incorrect diagnoses, and even instances where parts were allegedly not replaced as agreed upon. There are also complaints regarding the effectiveness of repairs, particularly for engine-related problems, suggesting potential inconsistencies in technical expertise.
Common Themes:
Recurring positive themes include the helpfulness and knowledge of specific staff members, efficient service delivery, and competitive pricing for some services. Negative themes consistently revolve around perceived unprofessionalism, unresolved car issues after service, high costs for parts and labor, and poor customer service, including rudeness and a lack of responsiveness. Concerns about the accuracy of pre-purchase inspections and the handling of engine-related problems are also prominent in negative feedback.
Final Assessment:
The Mechanic Auto appears to provide a positive experience for a majority of its customers, evidenced by the high volume of reviews and a respectable average rating. Strengths lie in the perceived reliability and efficiency of service, often attributed to specific staff members. However, the recurring negative feedback, particularly concerning the quality of repairs, pricing transparency, and customer service issues, indicates areas requiring significant improvement. While many customers report high-quality and reliable service, the negative experiences suggest that consistency in service delivery and technical expertise may be a challenge, particularly for complex issues. Potential customers should consider the range of feedback and weigh the positive experiences against the reported shortcomings.

Amenities
Credit cards Debit cards Gender-neutral toilets Oil change On-site parking On-site services
Map
Overall Google Reviews
4.0 (466 reviews)
Review 1 of 10
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Member since
May, 05 2025
Location
18th St - Al Quoz - Al Quoz Industrial Area 1 - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 09:00 AM - 11:00 PM
Tuesday 09:00 AM - 11:00 PM
Wednesday 09:00 AM - 11:00 PM
Thursday 09:00 AM - 11:00 PM
Friday 09:00 AM - 11:00 PM
Saturday 09:00 AM - 11:00 PM
Services
Auto air conditioning service
Auto body shop
Auto electrical service
Auto radiator repair service
Car repair and maintenance ser...
Car wash
Towing service
Vehicle inspection service
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