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Auto Repair
Superfix Auto Center AlHili
Category: Auto Repair
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Superfix Auto Center Al Hili, , is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair and maintenance, auto air conditioning service, and auto bodywork. They also provide specialized services such as tire repair and sales, battery sales, and vehicle inspection. Additionally, the company offers car accessories. Their team of mechanics is equipped to handle various car repair needs, making them a one-stop shop for vehicle owners.
Customer Sentiment:
Overall customer sentiment appears mixed, with a significant portion expressing high satisfaction, while others report negative experiences, particularly concerning pricing and perceived dishonesty. The high average rating of 4.8 out of 5 across 273 reviews suggests a generally positive perception, but the detailed negative reviews highlight areas of significant concern.
Service Quality:
Positive reviews frequently commend the workshop for high-quality service, attention to detail, professionalism, and quick response times. Specific mentions of efficient repairs, availability of parts, and precise service timelines indicate a strong operational capability. However, negative feedback points to issues with technician reliability for specialized work and potential manipulation of services.
Common Themes:
A recurring theme in negative reviews is the pricing of parts, with multiple customers stating that the workshop charges significantly more than the dealership or agency. Allegations of overcharging for minor services and deceptive practices related to promotional vouchers are also prominent. Conversely, positive reviews often highlight the expertise and customer service provided by specific individuals, suggesting a potential inconsistency in service delivery across the team.
Final Assessment:
Based on the provided reviews and overall data, the business appears to deliver high-quality and reliable service for a substantial portion of its clientele, as evidenced by the high average rating and numerous positive testimonials. Strengths include efficient repairs, good parts availability, and strong customer interaction from certain staff members. However, the recurring complaints regarding inflated parts pricing and alleged deceptive practices, particularly concerning vouchers, represent significant weaknesses that could impact customer trust and satisfaction. While many customers have positive experiences, the severity of the negative feedback warrants careful consideration for potential customers and suggests areas for operational improvement within the business.
"Superfix Auto Repair at Al Hili is an absolute gem in the automotive industry! I recently had the pleasure of experiencing their exceptional service, and I must say, I am thoroughly impressed. Mr. Tahir and Ali are true professionals who demonstrated an unparalleled level of expertise and dedication in fixing my vehicle. From the moment I walked in, I was greeted with warmth and professionalism. Mr. Tahir took the time to thoroughly assess the issues with my vehicle, patiently explaining the necessary repairs and the use of genuine parts to ensure optimal performance and longevity. His depth of knowledge instilled confidence in me, knowing that my vehicle was in capable hands. Throughout the repair process, both Mr. Tahir and Ali exhibited meticulous attention to detail, leaving no stone unturned to ensure every aspect of the repair was executed flawlessly. Their commitment to excellence was evident in every step of the process, from diagnosing the problem to executing the repairs with precision. What truly sets Superfix Auto Repair apart is their unwavering dedication to customer satisfaction. Mr. Tahir and Ali went above and beyond to ensure that I was fully satisfied with the outcome, taking the time to address any concerns and answer all of my questions with patience and clarity. Thanks to their magnificent efforts, my vehicle is now running like new, and I couldn't be happier with the results. I highly recommend Superfix Auto Repair to anyone in need of professional automotive care. Trust me; you won't be disappointed!"
Be careful. They charge more for spare parts than agency. Pls ask about the technician availability before leaving the car with them. Specially electrical and electronics works. Not that much reliable staff
Excellent and quality services. They respond quickly when you contact them. They have quality and more available parts than other shops. They give you a quotation and the time of service is very precise. I definitely recommend this shop to my colleagues and friends. Best shop I have known so far.
Expensive
I recently had the battery replaced on my Mercedes by Superfix, and I must say, the experience was outstanding. Mr. Tahir and his team handled everything with remarkable speed and professionalism. From the convenience of home delivery to getting my vehicle back on the road seamlessly, Superfix truly made the process hassle-free. Mr. Tahir’s swift action ensured that my car was fully operational in no time, showcasing Superfix’s commitment to top-notch customer service. Highly recommended for anyone in need of efficient and reliable car maintenance services!” This captures both the quality of service and Mr. Tahir’s contribution to a positive customer experience. Let me know if you’d like any further adjustments!
THEY ARE A TOTAL RIPOFF, they sell fake vouchers at different locations. Once you reach there with a free voucher they make sure to screw it up and ask for money.
In my case, i went for A/C gas top-up and instead they let all the gas out of the car and told its not there at all and wanted 120 for repairs. I then confronted them and they got angry and filled up the system threatening it isn't their problem if future problems come.
PLEASE AVOID THESE PEOPLE !
They are fraud! I bought that 99dhs voucher which had lot of things to offer like wheel balancing, repair works etc. Went there to do wheel balancing on my car and the next moment, after testing, I see my steering totally tilted on side. After testing my vehicle, went back to them and guess what they said? Sir you have to do wheel alignment now which is worth 150dhs. That voucher is a blunder, they lewd customers into buying it and the moment we go to them, they will do something to charge us. I recommend you guys to go any reputed garage in Sanaiya. These guys are fraud and am gonna report them to consumers office.
They buy an item for 350 and sell it to you for 550 and they add labor charges on top. What do you call that? Always buy the items yourself
This workshop provides high-quality service and demonstrates strong attention to detail when diagnosing and repairing issues with the car. Although the repairs are executed with a high level of professionalism, the pricing tends to be on the higher side, as they apply a profit margin to parts they purchase from the dealership to replace defective components.
Totally unsatisfied, sell coolent with oil change and charge extra AED100 for just opening and closing 3 nuts, without even telling before hand.
NOT RECOMMENDED